PreOrder Globo | Back in Stock

Unreliable app blocking access, followed by broken refund promises

My experience with Globo PreOrder has been extremely frustrating. The app blocked access and locked me out of my Shopify store entirely, keeping the store closed and frozen until the balance could be cleared.

When I reached out to support previously, they explicitly agreed in writing that if I settled the invoice, they would manually issue a full refund back to my card—with no mention of usage fees or deadlines.

However, once I paid to regain access to my store, they completely went back on their word.

They refused the full refund, tried to cherry-pick inactive time periods from the system logs to claim the app was "used" while locked out, and essentially wasted my time.

Be cautious if you run into billing or access disputes with them; written agreements from their support team may not be honoured.

We have been using this app for years and it worked perfectly well. They have recently done an update and it has completely failed us on multiple fronts at our busiest time of year. Overselling pre-order, disappearing notify button (loss of waitlist), changed settings that have impacted display and functionality, and a very confusing and unclear back-end.

TERRIBLE since the update. We rely on this app a great deal, but since they did an update to the features it doesn't work at all. The feature that says, "Pre-Order" never shows up on our website. Take it back to the last format. It worked just fine. We'll be dropping this pre-order app for a different one.

great app if it worked correctly. doesn't go with SHOP payments, we would have to go back in and save products because they would randomly, weekly, not show up on pre order so people constantly thought our OOS items were in stock. support is on totally opposite time zone and is not super helpful.

bad bad bad, as a system programmer I have to say that this app is not a complete app that give you the alternative to configure a partial payment of total amount. excluding tax and shipping. text label are not relationated to the correct orientation of customers to omit posible mistake. and payments methods are limited. Asking for help to support is not to much confortable because giving them the errors of system they correct it but damage other things in the page and don't give you the confidence of have all as spected.

Really struggling with app support. Its been a few days now and the app does not work. I receive messages that the team is on holiday - how can a holiday be more important than our businesses which we need to run? Nothing works on this app, the app is slow and doesnt function. The basic functionality of pre-ordering was not tested end to end.

Impossible to set up. Chat does not work. Impossible to reach support.

This app broke the pricing on my product page and they refuse to do anything about it. Horrible customer service, horrible app.

Support is not helpful at all, not knowledgeable with the product and set up. HIGHLY NOT RECOMMENDED.

Unfortunately I had to remove the app but I may revisit in the futre. Customer support was good also.