Reviews (1,064)

Overall rating
4.4
Counts per rating level
  • 82% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its efficient pre-order management, which boosts sales by allowing sales to continue even when inventory is low. It offers customizable settings at the SKU level and integrates seamlessly across customer touchpoints, maintaining the store's aesthetic. Merchants also commend its reliable performance and exceptional customer support, noting quick and helpful responses to various inquiries.

September 6, 2024

I've been using Amai PreOrder Manager + Notify in my shop for three years, and I love it! Having a reliable way to take and manage pre-orders has saved me countless hours of administrative work, a provides a simple, seamless experience for my customers. The few times I've had an issue with a feature, the customer service and product development team have responded quickly and resolved the issue within a day. I could not be happier with this product and service - they've earned a loyal customer!

Century Guild
United States
About 3 years using the app
September 14, 2024

Soo many issue, need to talk with the developer all the time. Every time they fix on problem they create a new problem. I have been waiting 2 weeks on help with setting up "Coming soon" and notification sign-up with new orders.

I am still a user but strongly considering finding a new app.

M-KAE - Copenhagen
Denmark
Over 4 years using the app
Amai replied September 17, 2024

Thank you for your feedback. We apologize that the issue took longer to resolve as this is pertaining to a customize theme therefore the standard app-blocks does not work. With your feedback, we had made enhancements to the app so that the app-blocks can work better with customized themes. Therefore we would like to thank you for that.

September 13, 2024

Our pre-order button stopped working and after reaching out to Amai's support team it was fixed within the day. I greatly appreciate the turnaround time as we don't plan out pre-orders and it is usually something we need live within a few days.

glerups Canada
Canada
2 days using the app
July 15, 2024

I'm having trouble with the pre-order button. Every time I selected it says stop selling item. I'll refresh it and for 3 second it works and goes back to stop selling item. Please fix this problem.

iGlowe Fashion Eye Wear
United States
Over 1 year using the app
Amai replied July 16, 2024

Thank you for your review. We had sent you an email few hours ago to understand your issue. Kindly reply our email or contact the support via the chat widget so we can investigate further.

Edited August 8, 2024

Having lots of issues! We have items on preorder and it won't state that, doesn't add the tag or tell customer
Now we are left having to send a lot of refunds and having unhappy customers...
still waiting for an update from them

UPDATE : preorder still having so many issues after they "fixed it"
half the time it works, and then it doesn't every unreliable app.

CRYSTALS.COM
United States
Almost 3 years using the app
Amai replied July 16, 2024

Hi, we had sent several emails after resolving your issue but we had yet to receive a reply. Kindly get back to us should the issue remain unresolved.

November 14, 2024

Sehr sehr guter Support.
War super hilfreich und schnell bei der Sache. Problem konnte direkt gelöst werden.

WOD World of Discs
Germany
8 days using the app
May 30, 2024

Would definitely recommend this app, it was perfect for what we wanted to do with our pre-ordered products. They also have great customer service, worked out an issue we had with billing the same day.

One Of One Hundred
United States
Almost 2 years using the app
Edited June 25, 2024

Fixed up my issues. Hopefully they wont happen again.

Importatoy
South Africa
4 months using the app
July 15, 2024

More items were sold out than what I had originally configured in the settings. Essentially, the system continued to allow sales of out-of-stock items indefinitely, despite my specific allocation of quantities for each product intended for pre-orders. Consequently, I'm dealing with numerous upset customers who are unable to receive the products they ordered.

Venderby's Australia
Australia
7 days using the app
April 18, 2024

We've been very happy with PreOrder Manager for quite some time but I'm writing the review to thank Rash and the team for going above and beyond to help find a solution to something that wasn't working properly on the site. A+ customer service and great to be in touch with a real person instead of an auto-bot!!!! Very satisfied customer. Thank you!

Norwegian Wool
United States
About 2 years using the app