Reviews (1,062)

Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing pre-orders, highlighting its ability to keep sales ongoing during low inventory periods. It supports various business models and integrates well with other apps, featuring a user-friendly and customizable interface. The support team is noted for its quick and effective issue resolution, often within the same day, enhancing both sales and customer satisfaction.

December 4, 2024

Jasper, needs a pay raise. He's awesome.

One Bed
United States
Almost 5 years using the app
December 4, 2024

quick response to issues, great service

Koriano
India
About 2 months using the app
November 14, 2024

Sehr sehr guter Support.
War super hilfreich und schnell bei der Sache. Problem konnte direkt gelöst werden.

WOD World of Discs
Germany
8 days using the app
November 22, 2024

easy to install and very reactive service
i recommend

EZIclean MAROC
Morocco
2 days using the app
September 14, 2024

Soo many issue, need to talk with the developer all the time. Every time they fix on problem they create a new problem. I have been waiting 2 weeks on help with setting up "Coming soon" and notification sign-up with new orders.

I am still a user but strongly considering finding a new app.

M-KAE - Copenhagen
Denmark
Over 4 years using the app
Amai replied September 17, 2024

Thank you for your feedback. We apologize that the issue took longer to resolve as this is pertaining to a customize theme therefore the standard app-blocks does not work. With your feedback, we had made enhancements to the app so that the app-blocks can work better with customized themes. Therefore we would like to thank you for that.

September 6, 2024

I've been using Amai PreOrder Manager + Notify in my shop for three years, and I love it! Having a reliable way to take and manage pre-orders has saved me countless hours of administrative work, a provides a simple, seamless experience for my customers. The few times I've had an issue with a feature, the customer service and product development team have responded quickly and resolved the issue within a day. I could not be happier with this product and service - they've earned a loyal customer!

Century Guild
United States
About 3 years using the app
September 13, 2024

Our pre-order button stopped working and after reaching out to Amai's support team it was fixed within the day. I greatly appreciate the turnaround time as we don't plan out pre-orders and it is usually something we need live within a few days.

glerups Canada
Canada
2 days using the app
July 15, 2024

I'm having trouble with the pre-order button. Every time I selected it says stop selling item. I'll refresh it and for 3 second it works and goes back to stop selling item. Please fix this problem.

iGlowe Fashion Eye Wear
United States
Over 1 year using the app
Amai replied July 16, 2024

Thank you for your review. We had sent you an email few hours ago to understand your issue. Kindly reply our email or contact the support via the chat widget so we can investigate further.

June 24, 2019

Great customer support, particularly when we recently switched theme and needed some bespoke work (due to our heavy customisation).

Have been using this for years now, and it really made a huge difference to our business.

The Oak Bed Store
United Kingdom
Over 9 years using the app
Amai replied June 24, 2019

Thank you for your review, much appreciate it! We're glad that our team was able to help you. If you need anything else, don't hesitate to contact us!

Edited September 26, 2024

The app will start charging after 5 products, despite us having used it for years. There was no notification about the change in plan details, and now it's $300/year ($25/month). As a result, we have no choice but to switch to a better app available.

Falconsekido
United States
Almost 9 years using the app