Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for managing pre-orders and keeping customers informed. It offers customization options and is compatible with various themes. Despite being time-consuming, it supports adding pre-orders to numerous products. The app's performance has improved over time, with past issues resolved. Merchants appreciate the quick and effective customer support. Regular updates introduce new, valuable features.

October 22, 2023

Best customer service ever!!

Bouncee Store
United States
14 days using the app
June 28, 2023

Great functionality, has helped us with pre-orders and, waitlist and coming soon messaging. Excellent, fast, and helpful support whenever needed. Recommended!

POKOLOKO
Canada
Almost 2 years using the app
September 3, 2023

Customer service is really helpful. Fixed the issues I had promptly.

HARU
Nigeria
Almost 3 years using the app
August 30, 2023

Expensive for what it is. When I uninstalled it, it sent notifications to my customers without me knowing! Brutal.

OSHENCO
Canada
11 months using the app
Amai replied September 5, 2023

Thank you for your feedback. We had checked our outgoing email logs, the last email sent was 30 August 2023 19:09:59 (UTC). Based on Shopify's uninstall logs, you had uninstalled from the admin panel at 30 August 2023 19:22:00 (UTC). There are no further email sent after the uninstallation.

If you have a copy of the sent email, please send it to us at support@amai.com. Please note that once the app is removed at the Shopify Admin > Apps, our app will no longer have any access to send emails. However, we would hope you can send us a copy of the email so we can further check on this.

July 12, 2023

I am not satisfied with this product at all. Since installing, we've just had problems. The biggest one was selling too many products and having to cancel some orders. The system just is not user-friendly and super hard to use if you have multiple variants. Errors occur way too easily. The support is somewhat helpful (hence the two stars) but otherwise I cannot recommend and will cancel my subscription and look for a better product.

The Slow Label
Germany
9 months using the app
May 24, 2023

90% positive experience with this app! Definitely the best on the app store.

Bugs sometimes, but usually a simple fix.

Vanessa Mooney
United States
Over 5 years using the app
April 13, 2023

The support team were very helpful in working through the finer details. Much can be implemented yourself, but they're there when you need – and fast. Nice.

KYT Diabetes Bags
New Zealand
9 months using the app
April 20, 2023

The app is simple to use and understand, with lots of options to customize the preorder experience. Tech support is also very responsive when needed as well.

Sulkypup
Canada
2 months using the app
July 12, 2023

Hello, I just install the app, and works really well. I had some issues setting things up, and customer service, they help me with everything, they were sending me emails after, asking if everything was working. Really happy so far.

Ninefoot Studio . Surf Swimwear
United States
6 days using the app
July 13, 2023

The app works correctly. Excellent experience with support, they solved the problem in a short time.

GSMPRO.CL
Chile
About 1 year using the app