Reviews (1,064)

Overall rating
4.4
Counts per rating level
  • 82% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its efficient pre-order management, which boosts sales by allowing sales to continue even when inventory is low. It offers customizable settings at the SKU level and integrates seamlessly across customer touchpoints, maintaining the store's aesthetic. Merchants also commend its reliable performance and exceptional customer support, noting quick and helpful responses to various inquiries.

March 1, 2022

Incredible support! I got the help I needed in no time. Super easy, they logged on to my website and changed what needed to be changed. A+++

OLOVSON
Sweden
25 days using the app
Amai replied March 2, 2022

Thank you for your kind words! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.

November 27, 2020

We used this app for a couple weeks as we had our Bath Collection box available for pre-order. We only needed the Free plan so it was perfect and we really like the experience. A few days back we deleted the app in order to make the product available, however we didn't follow the unninstall procedures and we ended up messing that product page. Luckily, I message the support team which fixed everything in just a couple hours time, I was surprised with the rapid response and the professionalism. Like I said, we didn't pay for the app and still they treated us like we did. That is awesome! Thank you Charie and the app developers!

Kuwaloo Care
United Kingdom
25 days using the app
Amai replied June 7, 2021

Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.

November 12, 2015

5-Star product. 5-Star support. Absolutely brilliant.

Ritual Gym
Singapore
24 days using the app
June 10, 2016

Awesome app! Our products weren't quite ready to sell, but this app allowed us to still launch our site. Saved us a ton of time and money

Collection Earth
United States
24 days using the app
October 24, 2018

Doesn't work
I installed the tapp
I followed the instructions on how to enable the app
i enabled it for a product, checked inventory etc.
and still my website just shows the "Add To Card" button

My stock is 0, inventory 0, all enabled to show this pre-order button, but it didnt work.

Hentley - Personalised Handmade Leather Goods
Australia
Over 1 year using the app
May 10, 2020

This app does not work corerctly and made us have serious problems, so pelase read carefully. And each time you contact the support, they say it is not their fault, it is due to the cache. But even when you clear the cache the problem is still here. Don't install it, you'll get into many troubles. First : the worse problem we had with this app is that we fixed limits for per-orders (according to the stock we were about to receive) BUT the app didn't blocked the orders after the limits were reached. So we sold 711 items that we won't receive! You can imagine the problem of contacting and refunding 711 customers and the bad image of our company that it gives to the customers! Other problem : the message that appear above the button "pre-order" changes very randomly. So, in may 2020, our customers could see that we will deliver our pre-ordered goods in january 2020 ! Because it showed the previous message. And even if you clear your cache, it does not change but the support tells you that if you browse on "incognito tab" you can see the changes... but who browse in incognito tab actually??. Another problem : if you need an export of your pre-orders (for exemple to identify the 711 customers to who you've sold unexisting goods because of this app), then it does not work. The export keeps loading and loading but you get nothing except an error message. And when you contact the support they say "there is no issue, it works on our computers" but the problem is that it does not work on their customer's computer... I've even read another review with the same problem. In short : run away from this app, you'll save time and money and will avoid deluding your customers and you'll avoid losing credibility.

Sisters Republic
France
Over 1 year using the app
Amai replied May 11, 2020

Thanks for your feedback and extremely sorry for the situation you've faced. We've contacted you via email, hope we'll find solutions and keep working together!

October 10, 2016

good app, very useful but required some fiddling

Blah Records
United Kingdom
Over 1 year using the app
October 26, 2015

TL;DR: Average functionality, excellent supports justifies installing it.

The app was quite good, essentially just a skin of the button with more user-friendly control to change text and colour of the button.

But the best part is the support was very responsive, and that's key for me continue using this app. As you busy enough as it is managing the shop the last thing you want to spending hours playing around with app you may or may not use.

Getup Merch
Australia
Over 1 year using the app
October 30, 2015

This app is great! Friendly and helpful customer support.

Rnw2015
Canada
23 days using the app
May 25, 2020

great application, great support, all at the right price. I recommend this application with your eyes closed

Design moi un mouton
France
23 days using the app
Amai replied May 25, 2020

Thanks so much! We are just happy that you love it!