Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective management of pre-orders and backorders, with features like SKU level customization, pre-order status updates, and user-friendly interface. Many commend its reliable performance over the years and compatibility with various themes. However, some reported issues with the app not blocking orders after reaching stock limits. It's recommended for managing waitlists, launching pre-sales, and altering the appearance of sales buttons.

Edited March 30, 2022

Do not install! Worst experience with an app since years! Now their support even messed up our live theme. It looks like the relaunch of that app is a complete fail. Settings are messed up (e.g. T&C showing up even though not activated), we get a popup about limitation even though this is disabled. All in all a very disappointing situation. Now losing money with this app since 6 days. Support seems to be overloaded... maybe this reads somebody from the management finally?

nuffinz
Austria
About 1 year using the app
Amai replied April 15, 2020

Sorry that you've faced difficulties. Feel free to reach out to us in case of any issues, we are always ready to assist!

October 4, 2019

Really Amazing app, also perfect support! Would highly recommend this to anyone that would like to accept Pre-orders!

Aftersocks
Netherlands
20 days using the app
Amai replied October 7, 2019

Thank you :) Please don't hesitate to contact us in case of any issues!

December 9, 2022

Stellar customer service provided by Charie, she's very attentive and quick to response. At first, the pre-order button didn't work but the team was able to fix the issue. I would highly recommend using this app.

ÁINE
Indonesia
20 days using the app
Amai replied December 22, 2022

Thank you for the review and your recommendation. We are always ready to assist so don't hesitate to reach out ;)

Edited December 29, 2019

Amazing easy app for pre orders. It was convenient and I highly recommend it. They’re customer service is amazing they help right away and efficient.

FabJewelsNYC
United States
20 days using the app
Amai replied December 27, 2019

We are most grateful that you took time out of your busy schedule to leave us a review.
Please feel free to get back to us if you need any assistance. We are here to help you any time.

July 28, 2021

The app has helped us with setting up pre-order. The new dashboard is great and the new terms and conditions feature is fab. Only downfall is support isn't great and stopped replying when I really needed some assistance with the integration on Shopify. It's a shame because I would have given them 5 stars. Considering uninstalling and looking elsewhere.

Scrub Lab - Premium Medical Apparel
Australia
Over 1 year using the app
Amai replied July 29, 2021

Update 13/8/2021: After further discussion with the wishlist app developers we will be working towards an integration. However due to the scope of the integrations, we will place it into our development pipeline for future release. We had also gotten confirmation from the app that currently no Pre-Order apps are integrated with them.

Thank you for your feedback. Upon investigation we realize the issue is because the customers are purchasing products from the wishlist. We had since contacted the wishlist app to get more information on how to integrate with their app. We will contact you again once we receive a reply from them.

November 10, 2019

I believe it's the best preorder app ever developed. Thank you guys, it's just perfect. So glad I found it.

Harry's Best Goods
Belarus
19 days using the app
Amai replied November 12, 2019

We are most grateful that you took time out of your busy schedule to leave us a review.
Please feel free to get back to us if you need any assistance. We are here to help you any time.

February 25, 2018

Great apps with excellent service!

Paws Circle
Singapore
19 days using the app
April 14, 2022

Use from Japan.
COMING SOONをPre-Order と一緒に使わないといけない部分がめんどくさいです。予約商品じゃない商品は使えない、通常販売商品にも対応してほしい。今日から発売!というようにCOMING SOONの機能進化させてください。 月額$24にしては機能が弱い。

SWELLY ONLINE STORE
Japan
Over 1 year using the app
Amai replied April 17, 2022

Thank you for your feedback. As mentioned in our email to you (with screenshots provided), our Coming Soon button can be shown independently from Pre-Order. Here are the information stated as well:
https://help.amai.com/en/articles/5732660-how-to-use-coming-soon-in-pre-order-manager#h_6739aa1307

May 18, 2020

I downloaded this app to receive pre-orders for a new product that was coming in. The app performed very well and was very easy to install and use. I would definitely use this app again when needed. Also, great customer service follow up by Artem.

Select Safety Brands Inc.
Canada
19 days using the app
Amai replied May 18, 2020

Thank you so much! We really appreciate your feedback :)
Don't hesitate to contact us in case of any difficulties! Good luck to your business :)

July 23, 2017

Makes it easy for customers to order upcoming products or when stock arrival is delayed. Great for pre order promotions also to create buzz about a product

Stepping 12
United States
19 days using the app