Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for managing pre-orders and keeping customers informed. It offers customization options and is compatible with various themes. Despite being time-consuming, it supports adding pre-orders to numerous products. The app's performance has improved over time, with past issues resolved. Merchants appreciate the quick and effective customer support. Regular updates introduce new, valuable features.

October 12, 2016

Good app, very useful and easy to use.

Big Boy Collectibles
United States
About 1 month using the app
March 21, 2017

i have just started to use this app

Kds Ketchure
United Kingdom
About 1 month using the app
January 21, 2020

Love this app! Superb support. Responded in a timely manner and they were able to customize the app to fit perfectly within my theme. Would definitely recommend.

Product Sage
United States
1 day using the app
Amai replied February 19, 2020

Thanks for such kind words :)

August 12, 2021

Currently testing free version of this app and it seems to be doing what it needs to do. Great options to allow preorder for specific variants. Also allows you to use the same button design as theme, which makes everything look very seamless. Fast support via email, got a fix within 24hrs. Would recommend!

Conway + Banks Hockey Co.
Canada
1 day using the app
Amai replied September 28, 2021

Thank you for the review and your recommendation. It certainly encourages us to do better ;)

June 26, 2020

Thanks to this app customers checked out without the preorder info available even though i have it enabled and it shows its enabled. Not to mention their phone browser is terrible and wont let you hit save at the bottom because their chat button is in the way

Makeup Scientist
United States
About 1 month using the app
Amai replied June 30, 2020

Thank you for the feedback. We had tried to contact you via email a few times to understand this issue better but there was no reply.

December 6, 2019

Great support and very fast response time! Julia did an amazing job to walk me through the process and answer all of my questions.

The Anime And Pop Culture Studio
United States
1 day using the app
Amai replied December 11, 2019

We are most grateful that you took time out of your busy schedule to leave us a review.
Please feel free to get back to us if you need any assistance. We are here to help you any time.

October 23, 2020

Slow support responses, unable to stop pre-orders connecting to shipping app, unable to manually adjust individual orders to fulfil in stock items, error messages everytime try to export orders to csv file - complicated and messy app.

Tusi Stationery
New Zealand
About 1 month using the app
Amai replied October 25, 2020

Thank you for you feedback. Based on our ticket records (which was registered under another store's name), we had gotten back to you in less than 1 business day. Based on our email replied on 01/10/2020 we had mentioned that after writing to your 3rd party shipping app, they were unable to provide us with a solution.

We will resend this email to you again and contact you via phone should you had missed out on the previous email.

February 23, 2022

perfect great customer service! they helped all the way, step by step, the app is great too. I recommend it very much!

TABLEAU
United States
1 day using the app
Amai replied February 24, 2022

Thank you for the review and your recommendation. We are always ready to assist so don't hesitate to reach out ;)

September 26, 2022

This could be good, but it affected our site speed so badly it had to be uninstalled (it went from 35 to 22!). If the problem is resolved i would consider using again.

Fifi & Finn
United Kingdom
About 1 month using the app
Amai replied September 28, 2022

Thank you for your feedback and your cooperation by allowing access to your store. After our thorough investigation we had identified the root cause. I had sent you the full explainer via email along with the screenshots and also the actual app that is causing the slowness (11 seconds worth of loading time as compared to only 0.2 seconds from our app).

Do let us know if you have any further feedback or suggestions.

UPDATE 3 Oct 2022: We had made several attempts to contact you by phone and emails however we are not getting a response. Please let us know if our suggestion works or if you need any further help.

November 3, 2021

This app destroyed my site. I've been on shopify since approx 2017. I've been growing my business throughout the pandemic and have great success reading these reviews and making good decisions with apps. I read the reviews, felt confident with this app and it's destroyed my site. I have nudey girl pop ups on my site, malware is flagging my site as malicious and my sales are suffering. I had to contact Shopify, the theme designer and AMAI to get it resolved. I deleted the app, according to AMAI's four step process and its still left corrupted code on my site. My site is still throwing up pop ups and being marked as spam. Shopify can't help me. The theme designer said there is definitely bad code and AMAI said they fixed it but it's still bad. If you want your themes' code destroyed forever.....try this app. Horrible!!

One Funny Mother Gifts
United States
About 1 month using the app
Amai replied November 4, 2021

You had made FALSE ACCUSATIONS that we will not take lightly. . Our app will not install malicious codes into anyone's store. Please note that in order to be listed, our apps are required to pass regular audit checks by Shopify.

If our apps were to be found with malicious codes, we would had been delisted.

Up until now you couldn't show any evidence or proof that our app inserted any malicious code into your site and yet you decided to to make wild accusations which borderlines on defamation.