Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective management of pre-orders and backorders, with features like SKU level customization, pre-order status updates, and user-friendly interface. Many commend its reliable performance over the years and compatibility with various themes. However, some reported issues with the app not blocking orders after reaching stock limits. It's recommended for managing waitlists, launching pre-sales, and altering the appearance of sales buttons.

Edited November 14, 2019

There is no option to downgrade back to the free plan when you no longer need what the paid plan offers. You basically have to follow all the steps for properly deleting the app, then delete the app - just to cancel your paid subscription. Then I guess you can reinstall after? - I dunno, their support team after 3 messages still wouldn't just tell me how to do and I don't want to risk re-installing and then getting charged again since I don't actually know how it works and they won't tell me (and this info is not in their knowledge base either) ---- so that's another reason for the lower rating (support responses). They just give you vague answers instead of just telling you how, wasting your time.

BLACKX
United States
About 1 month using the app
Amai replied November 15, 2019

Thanks for your feedback.
Please note that we don't charge customers straightly, they are charged by Shopify, also there're no apps that allows to switch between free and paid plans, as all the paid apps have charging cycle. But we would like to find a solution for the situation, please respond to our email or contact us via live chat, so we could change your opinion about our product

September 25, 2019

The app and customer service have been nothing short of amazing! The app looks great and is working perfectly!

Renewed Hair Co
United States
1 day using the app
Amai replied September 26, 2019

Thanks for the review! We're glad to hear that our team was able to provide you with the amazing service, we're proud of it. Please let us know if you have any other questions!

Edited December 29, 2019

Would be better if there was a verification and notification before upgrading from free to paid when setting up the app. Good thing the support team was very responsive and helpful to correct my issue.

Mama Finds Bliss
Philippines
24 days using the app
Amai replied December 30, 2019

Many thanks for the review!
Don't hesitate to contact us if you need any help

February 12, 2016

Our company, Ozarks Fehr Trade Originals, makes handmade items. Some of our items are nearly impossible to keep up with production and often we are out of stock. We felt we were losing a lot of potential orders and this app really helps us. We feel like it gives customers hope instead of disappointment.
Installation was way beyond us... we are a simply family run business... but these geniuses stepped in and make the app work!
Awesome!

Ofto Us
United States
1 day using the app
February 1, 2017

Great app that will prevent you from losing sales while waiting on a shipment!

Kish Power Fitness
United States
1 day using the app
May 17, 2016

I would give this app 6 stars if I could!

I got this app after having an awful experience with the ‘Pre-Order Me’ app (@ $9.99 pm) where the support basically didn’t want to know me, so I deleted that one and got this one for free (a perfect example of how a free app CAN be better than the paid for apps!).

I downloaded it and asked for some help installing it on www.designerheater.com and Philip came back to me almost instantly, configured the app and even did some custom work for me. What a great chap.

The app is perfect and the support is second to none.

I cannot praise this app enough or thank Philip enough for his help. Thank you, thank you, thank you!

HIGHLY RECOMMENDED!

Marcus.

Warme
United Kingdom
1 day using the app
July 25, 2021

This app keeps crashing and is not compatible with Safari. When opening the app on safari, it glitches and eventually closes out itself. However, when I open in Google Chrome, it seems to work fine until you click the settings gear to make some adjustments to your preorder wording and then crashes on you again. This app is not worth the hassle.

The Charlotte Letter
United States
27 days using the app
Amai replied July 27, 2021

Thank you for your feedback. After checking, we realize the app was blocked by Safari's default privacy settings of blocking all Cookies. We had sent you an instruction on how to disable it via email.

As for Chrome, as per our Google Meets session earlier, it is working as intended. Do reach out to us if you have any further questions.

March 19, 2019

Works well with good customization options, and any issues we had were quickly resolved. Highly recommended.

Genevieve's Wardrobe
Australia
About 23 hours using the app
Amai replied May 13, 2019

Thank you for your review! We're glad that our team was able to assist you. If you need anything else, don't hesitate to contact us!

April 2, 2018

great! really enjoyed using it

Colourjunkiecosmetics
New Zealand
About 23 hours using the app
May 31, 2016

Great addition to an online store - customers can now pre-order items that are due for arrival soon. And it was easily installed in a flash.

The Purple Magnolia
South Africa
19 days using the app