Notify! Back in Stock|PreOrder
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,049)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to notify customers about restocked items, boosting sales and improving customer service. It features easy integration and setup with Shopify, reliable performance, and supports pre-order functionality. Merchants also appreciate the responsive and customizable customer support, which aids in inventory management and sales forecasting.
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If I could give this app zero stars, I would. When I first installed the app, the submission box had excessive white space and despite my best efforts, I could not troubleshoot on my own though I spent about a couple hours attempting to do so using custom code.
I finally reached out to support. Support informed me that "we are not
able to service your store according to our terms of service, due to the type of products you are selling."
The "types of products" that my store sells are merchandise with a liquor license pending to sell wine but okay. Huge waste of time.
Uninstalled and found a much better experience by using "Alert Me! Restock Alerts." Their product actually functions out of the box so that's a win.
Hello Brian,
I sincerely apologize for the inconvenience. I empathize with you because we didn't let you know about the restrictions at the time of installations and you have every right to write this review.
Our team has reached out to you and hope you will choose to reply to our emails.
Product restrictions is based on our terms of service (Found here: https://www.hengam.io/terms-of-use/) which has many mutual product restrictions with apps like Shopify markets. A major reason for this is if our SMS restock notifications include certain keywords, our SMS messages may face delivery issues on some operators and countries which may hurt many other Shopify stores using our app.
We understand the frustration and will work on making our guidelines clearer within the app and letting stores know whether they will be unable to use the product at the start.
About the issue regarding white space, every store is different and we customize the designs for each store with a click of the button to match your theme. Unfortunately in your case, our customer success representative couldn't help as your store was not within our terms of use.
We're glad you found a solution that fits your needs. Thank you for your feedback, and we wish you success with your store.
Zara, Customer Sucess Lead
Great app, easy to use, really simple display in the store which is easy for customers to use. Adding your brand colours is a great feature too. And the customer service is unmatched. 5* and a special thanks to Mohsin, what a star!
Super helpful customer support. Got me able to put up preorder products in less than an hour from downloading the app
I had one of the best customer experiences of my life with Delaram. She was eager to help and did so with so much kindness and patience. She took her time and walked me through all the questions and changes I had in mind, and was a pleasure to talk to. I'm currently on the Free plan and having such an experience turned me into a big fan of the product and a long-time paying customer for sure. Thank you Delaram!
très bonne app, équipe réactive !
Have been happy with this app so far for my site. They have great customer service too, very helpful.
Nareh is very very helpful thank you !!!
Notify me! is an excellent app, that is extremely easy to use, the widget looks great, and they have incredible support.
Highly recommended.
Great idea for the app but i am cancelling as i feel like the constant emails of upgrading and the action required emails are very off-putting. I feel like no matter what plan you are on, they will tell you its not good enough until you are on the highest one.
WOULD NOT RECOMMEND. CHARGED ME WITHOUT MY KNOWLEDGE. I DOWNGRADED WHEN I NOTICED AND THEY STILL HAVE A SCHEDULED CHARGE! EVEN THOUGH THEY "CONFIRMED" IT WAS DOWNGRADED. THEY ALSO CLAIMED THEY HAVE REFUNDED ME YET I HAVE NOT SEEN A SINGLE DOLLAR FROM THEM AND MY BANK STATES THEY HAVE NOT ISSUED A REFUND. BEWARE!!!!!!!!!! SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello,
I'm truly sorry for the distress and confusion caused regarding the charges. Please let me address your concerns directly:
Unauthorized Charges: As a part of the Shopify platform, we don’t have the capability to charge our merchants without their explicit selection and approval of a plan.
Scheduled Charge Post-Downgrade: Shopify charges merchants at the end of their billing cycle, even if they cancel their plan. We, therefore, schedule charges until the end of that billing cycle to allow users to fully utilize the plan they're already set to pay for. If any user prefers not to continue until the end of the cycle, they can reach out to us, and we'll process the refund and cancellation immediately.
Refund Delays: We have indeed issued a full refund from our side. The speed at which the refund processes can vary based on individual banks and Shopify's processing time. I understand the concern and frustration this can bring.
We genuinely value your trust and feedback. Our team is keen on assisting you further, and we hope you'll choose to reply to our outreach for a swift resolution.
Wishing you all the best with your business.
Warm regards,
Zara, Customer Success Lead