Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing pre-orders, especially for out-of-stock or upcoming items. They appreciate its user-friendly interface, customizable options, and seamless integration. The app's performance is consistently excellent, and the customer service is prompt and efficient. Merchants also find the initial partial payment option for pre-orders beneficial.

September 13, 2023

Great app and great customer service. Would definitely recommend to enable pre-orders on your site.

DuroMax Power Equipment
United States
2 days using the app
Website on Demand Studio, LLC replied September 15, 2023

Greetings to you DuroMax Power Equipment,

We appreciate you taking time to write this 5-star review! We strive to assist our merchants in any way that we can and we are happy that you used our customer support service to assist you with your app. Thank you for using PreOrder Now for your store needs!

Stephanie and the Customer Support Team

April 5, 2024

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lostkidsfindhope
Canada
5 minutes using the app
Website on Demand Studio, LLC replied April 8, 2024

Thank you for the 5-star review lostkidsfindhope and team!

October 3, 2023

Much easier to set up than another app I tried and does not charge you for every transaction like another app, flat fee and Aman was very helpful in assisting me get it set up for my business.

Littlest Angel Candle Co.
United States
About 3 hours using the app
Website on Demand Studio, LLC replied October 5, 2023

Hello Littlest Angel Candle Co.,

Thanks for leaving us this great review! We appreciate that Aman was able to help you set up your business. We provide this free service to all of our merchants and hope that you will reach out if you need us.

The PreOrder Now support team

July 6, 2023

This Shopify app for pre-order management is fantastic! The support, especially Amandeep, was excellent. Highly recommended!

GriddleGrills
Germany
4 days using the app
Website on Demand Studio, LLC replied July 7, 2023

Hello GriddleGrills,

Thank you for the great review! We are happy that Amandeep was able to help you with your pre-order needs. Your store looks great and we love that Pre-Order Now is working for you!

Stephanie & the Customer Success Team

May 7, 2024

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HYPR GEAR
United States
About 1 hour using the app
Website on Demand Studio, LLC replied May 10, 2024

Hi HYPR GEAR team,

I noticed that you've already uninstalled our app. May we know the reason as to why you decided to remove our app from your store? Please also know that our support team is available to provide you assistance in case you have any questions or concerns.

We hope to do business with you again soon!

May 6, 2024

kcmm

My Store
United States
2 minutes using the app
Website on Demand Studio, LLC replied May 8, 2024

Thank you for the 5-star review team! We appreciate your partnership and support.

January 5, 2024

Chrages on me even after i uninstalled the apps

Studentpit
Malaysia
2 minutes using the app
Website on Demand Studio, LLC replied January 8, 2024

Thank you for taking the time to let us know. I'm really sorry about this experience. We'll be in touch to work with you to try and figure out what happened.

Hannes Bez | Director of Customer Experience

July 11, 2023

Their customer service was fantastic. Aman was SO helpful and patient with me. He helped get everything set up great!

3 in 30 Podcast
United States
About 22 hours using the app
Website on Demand Studio, LLC replied July 13, 2023

Hello 3 in 30 Podcast,

Thank you so much for the positive review. We are so glad that Aman was able to help you with your store. It is great to hear that PreOrder Now is helping your business.

Stephanie & the Customer Support Team

July 11, 2023

I wish I could tell you how this app works, but I can't. I got a preview of it and asked for a demo to walk me through set up and they couldn't comprehend what I was asking... just a simple demonstration to show me how it works. Someone finally set up a call with me for 4pm. It's now 4:30pm -- nobody ever joined the call or contacted me. They clearly don't want your business, so don't waste your time trying to give it to them.

xomarshmallow
United States
1 day using the app
Website on Demand Studio, LLC replied July 13, 2023

Hi xomarshmallow,

We’re very sorry to have missed the meeting with you, this is not at all representative of the customer experience that we intend to provide. We will be conducting an internal investigation to determine how this occurred and ensure that it will not happen again.

Our team has reached out to you to help set up your store. We are happy to offer free onboarding sessions, and we will ensure that a member of our team is available for you. We certainly do want your business and will reach out again immediately to try to arrange a time to meet.

August 14, 2023

Great customer service. Thanks Aman for your assistance today. Fast, responsive and resolved the coding for my pre-order buttons

KOC APPAREL
United States
2 days using the app
Website on Demand Studio, LLC replied August 16, 2023

Hi there KOC Apparel,

We appreciate you taking the time to give us such a great review. The customer support service that Aman provided is what we strive for with all of our merchants. It is great that you could get fast service and could get the coding you needed with Pre-Order now.

Stephanie & The Customer Support Team