Printaura

Do NOT use this printer! If I could rate them a '0' I would. The customer service is horrible and the turnaround time is slow. The website is clunky and you have to submit manual orders, which is time consuming.

And if a certain item is out of stock you won't be notified immediately. I submitted orders but I wasn't notified until more than a day and a half after I submitted my order. I then submitted a replacement order and that sweatshirt was out of stock. In my business, customers aren't able to order products that are out of stock or they are notified immediately. That type of unprofessional behavior creates a bad experience for my customers and for me.

There are better print on demand companies that offer a better experience from designing, to ordering, to customer service. Save yourself a lot of headache and stay away from Print Aura.

I really wanted to like PrintAura. They have a great selection of products. But their interface is wonky. Products are pushed in, and appear on the site, but they will show up as "sold out" when you try to checkout. They display as shopify products, not printaura products. It takes over half an hour for orders to appear on the PrintAura website. There is NO PHONE NUMBER for customer support. Too much hassle. Don't bother.

Not impressed at all. The customer service is rude rude rude!

After reading everything in the Image Guidelines, I began building my store... only to find out I wasn't saving my images as CYMK - My bad!

But them after REDOING everything, I stumble upon their YouTube page where I learn that the images need to be rasterized before uploading... a step that is NOT mentioned on their Image Guidelines page.

When I asked why this video isn't listed, and if there are any more steps I need to know about, I was directed to the Image Guidelines page.

The company give you NOTHING but the run-around.

It's sad really, because the potential for greatness is there! Unfortunately, they don't understand the meaning of professionalism.

I was a little hesitant to use PrintAura because of some of their reviews, but decided to give them a shot because their selection is huge.
I've been really pleased with the print quality and have only had one problem. One of the shirts had several small holes from where the printing solution had dissolved the shirt fabric. Panic! What if that had been sent to a customer!? I sent pictures to PrintAura and explained the problem.
I'm giving them a 5 star review because of the response. I sent the complaint off in the middle of the night. Within a few hours, I checked and saw that a replacement was already being processed. It was like 6 am, and way before normal business hours. I didn't get any notification, they just started fixing the problem. A little after 9 am, I received an email apologizing and officially informing me that a replacement was on its way. They explained what happened and assured me that it is a rare event.
I cannot complain about their customer service. I was blown away by how fast and easy it was to get this fixed. I may end up with a customer who gets a similarly damaged shirt, but with PrintAura handling everything so fast I'm confident that I can keep my customers happy.

They entice you with their selection of sweatshop free/eco/american made apparel, then they send you the nice garments with garbage printing.

THE WORST DROP SHIP COMPANY ON SHOPIFY. Customer Service is HORRIFIC. THEY DO NOT CARE ABOUT YOU AT ALL. You may have one or two orders that are ok, if you have one that isn't good luck trying to resolve anything with them. Pure incompetence. Should have paid attention to the bad reviews over the few good ones.

More like Print Awful.
No one ever answers the phone when I call and email responses are often inconsistent, "canned", condescending, and rude. When my customers receive crappy products it reflects poorly on me and my brand!

PrintAura does not act like a partner at all. It seems ALL they care about is padding their pockets while cranking out as many products (regardless of quality) as possible... Because, I mean, after all... if there is an error in an order it doesn't reflect on them whatsoever. It reflects on us (the small business). We get to take the brunt of the upset customer's irritation and loose money because of their careless mistakes. They have absolutely no skin in the game and it shows in their customer service.

I have had issues with a high percentage of my orders. I simply asked about quality control. The response I got was "Thanks for voicing your concern. There is most certainly a lot of quality control over here. However, we ship out a lot of products and errors can occur."

IF the level of quality control going on was what they claim, there is absolutely NO excuse for the number of errors that have occurred. When I responded to this asking them to call me to sort this out the response I got was, "Phone support is very limited this time of year due to the holidays. Emails get priority with us.
I have already made it clear to you that due to the volume of products we print and ship, human error can occur. When we are notified of an order error (via email with the order number and a photo), we can replace the order or issue you a refund. If you have orders that need either a refund or a replacement, please send us an email per order and include the order number and a photo showing the issue."

1. There has NEVER been an apology for any of these issues and saying things like "I have already made it clear to you" without any sort of "we are sorry this keeps happening" is really rude. 2. If your production volume is so HUGE that errors are occuring to this extent maybe hiring some extra quality control personnel would be helful. 3. By the time you let orders with problems (missing packing slips, incorrectly printed garments, damaged garments...etc) ship to our customers it's too late... an impression has been made. I get that some mistakes and issues are just a part of doing business... but come on. AND!! to get this "promised refund" is extra work for us, not only do we have to try to help our upset customer we also have to spend extra time to submit photos and order ID info in "separate emails" to Print Aura. It's just crazy.

I am beyond frustrated. I have tried to approach these issues with understanding and grace... but that last email I received was the final straw. I have only been working with them for a couple months and the amount of errors and lack of positive customer service interaction tells me it's time to find another option.

I'd say steer clear of this company.

Their website is extremely slow. Almost unusable!!!!

Edit: After this review posted I was contacted by the owner of PrintAura, and was told that the issue would be resolved and that I would not be charged for their mistake. As a result, I've updated the review to 3 stars.

Original: Terrible. I'm so happy I decided to order a shirt before I opened the product up to my customers. Not only did it take nearly two weeks for the shirt to ship, they then sent me the WRONG shirt. After contacting PrintAura, they put in another order, which thankfully I caught, as they seemed to be trying to CHARGE for the replacement shirt.

I would not recommend this service to anyone that cares about their customers, they certainly are not worth the headache.

As others have said, I really wanted to like Print Aura. I liked their selection of Bella Canvas apparel and thought it would be a perfect match for what my store needed. That said, if I could give ZERO stars for everything Print Aura -- customer service, support, interface, and the ultimate product -- I would. Their interface is absolutely terrible, mock-ups are only for YOU -- they are NOT used when you order. What? They have a standard place that they stick a standard size 8" piece of art. Special request? Forget it.

The amount of time I spent (stupidly) trying to get the support I needed, set my business back about a month and I have zero to show for it and I paid full-price for the privilege.

No matter how many emails I sent, phone calls I made, attempts I tried to get clear communication, it did not happen. I ordered 5 test shirts and 100% of them were exactly what I DID NOT WANT and had written about repeatedly as to avoid this issue. I could not have been more clear that I needed to communicate my creative needs and questions. I asked a series of clear and bulleted questions and only get a few vague answers. And when I didn't get the answers I needed, I tried to cancel my order, but they had been shipped. No apologies, no "how can we help you be a satisfied customer?", nothing.

Buh-bye, Print Aura. Moving on to Printful where we should have begun. Their customer service is AMAZING and it's clear they're far more knowledgeable and helpful than the above mentioned.