Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants commend this print-on-demand service app for its wide product range and unique features like sleeve and neck label printing. High-quality, durable prints that improve with washing are appreciated. The customer service is noted for its responsiveness and efficiency, with reasonable shipping times and professional packaging. The app is seen as good value due to competitive pricing, and is recommended for businesses with physical stores or those building their own brand.

March 16, 2021

If you sell plain T-shirts from 15 to 33 .00 dollars !! how in the world can we use your services? We would have to sell them for 45 to 99 dollars?

GUTIVA
United States
3 months using the app
Custom Cherry, INC replied March 16, 2021

This is a false information. Our prices start at $6 per shirt for Gildan 5000(Print is included with the price), our Bella 3001 shirts are $9.
If you are looking for Made in USA with Organic Cotton products, the price will not be the same as a Gildan tshirt. All of the prices depend on the type of the shirts you would choose.
Our best selling products price range is $6-$10. We suggest you to take a look at our catalogue.

January 27, 2021

I ordered several shirts, and was not satisfied with the quality of the print saturation or the color, and the quality of the Tie dye shirts specifically are not acceptable for my customers. Additionally I did not think that the design lab align feature was useful in any way, as each color of shirt the image would be in a different place. I selected this company because the brands to choose from in the available products. I won't continue using this provider when I have had good experience with other apps

Fire Fit Cacao and Camping
United States
3 months using the app
Custom Cherry, INC replied January 27, 2021

Thanks for your constructive review. The tie dye shirts we use are all well known brands, and unfortunately that's all we have at the moment. It's very hard to print on Tie Dye shirts, that's the reason why many of the print providers are not offering them. We are able to print on almost anything since we use top of the line printers. Our priority is to make sure prints look perfect and we always improve ourselves, we are very sorry that the prints were below your expectation. You can always contact us for replacements or any issues you may have. We will always make it sure you are well taken care of. We will be adding more tie dye items during the year. We do appreciate your business and wish you our best in your ventures. 

Edited September 1, 2020

Ultimately I would recommend Print Melon.
4.5/5 on apparel options and pricing, customer service
4/5 on delivery times, print quality, domestic shipping price
3.5/5 on app, and branding options
2.5/5 international shipping cost, non-apparel accessories, other perks

The Potters Boards
United States
3 months using the app
Edited November 23, 2018

placed an order and no response since 2 days..........payment has been done......sent 3 emails already.....at least acknowledge the things...........

Finally, got an explanation about late response from PM....Its been holiday for the thanksgiving.....My order will be shipped till Tuesday.....PROBLEM SOLVED!

edazy
United States
3 months using the app
October 25, 2018

Fastest response ever!! I stumbled upon Print Melon searching for t-shirt apps for my store. I installed the app and sent them some questions, their customer service is amazing, they replied in no time!! Their prices are great, too many products to choose from. Their app is very easy to use, clean and super fast!! My high season is coming, and i am so lucky to find them.

Perform X
United States
3 days using the app
Edited July 28, 2020

If you expect a product that your customers will wear use a different company. We are setting up another site focused around clothing. We tried a T-shirt sample from Print Melon and the results were atrocious! We were told that ink missing in spots "is not bad".
Here is part of the conversation with the first rep "I can see that its not ringspun, that will cause some of these spots. It still looks not bad".
They did issue a refund once we sent them photos of the shirt they sent us. Once we mentioned that we would review them this is there response "PrintMelon Support
Mon, Jul 27, 10:16 PM (19 hours ago)
to me

No problem, best of luck!!"

Gear Alante
United States
About 1 month using the app
Custom Cherry, INC replied July 28, 2020

Thanks for your review, we just to want clarify several things, the shirt you ordered was our most basic shirt for $6, it is not ringspun, the " ink missing spots" were actually fibers of the shirt, and we did explain you the reason to that being it's not ringspun would cause this issue. Your image still looked good, it was printed in 1200dpi. We didn't issue you the refund after you send us the image, we issued you a refund because thats what you wanted us to do. You told us that you will leave us a negative review on the app, which is your decision and we respect that. We wished you best of luck in your new venture. We are sorry to lose you, and we wish you best of luck and success in the future.

August 24, 2020

In the end we had to find a different service. While the pricing with Print Melon is very favorable the quality of the print service was inconsistent at best. The saturation levels on the same shirt in various sizes had wide swings of shade, no two shirts were the same. Additionally there were some sizes in the order that were replaced with different brands. (whether better quality as they stated or not) This was not discussed or mentioned anywhere just changed. Orders where incorrect and while they were responsive and attempted to correct the issues there were continued problems with the replacements. Ultimately we were issued a refund for 5 shirts of the roughly 60 we ordered and moved on to a different print service.

Lulu Games
United States
12 days using the app
Custom Cherry, INC replied August 24, 2020

Thanks for your review. We apologize for the issues you have had. We tried our best to accommodate your requests. You stated you had bad prints on 3 of your shirts out of 60, and you received a different brand shirt, therefore we issued you a refund for total of 5 shirts. Unfortunately we made errors, we are very sorry to loose you and wish success in your future venues.

October 5, 2020

If you have a physical store location where customers can visit to purchase your items, this is the app. But if you have an online drop shipping store and you value your customers, this will definitely not work. I have to be honest. I created designs and ordered a hoodie and a few T-Shirts. While the print quality is good, the clothing is placed in a shipping box as is. A shipping bag would be more presentable or if items were in plastic before shipping box.

VinLoft & AniQ M
United States
12 days using the app
Custom Cherry, INC replied October 5, 2020

Hello,
Thanks so much for your constructive review and nice comments for the print quality. Unfortunately we don't offer such service where we individually put each shirt in a clear bag, this will significantly slow us down. Due to Covid, our shipping time has been increased to 3-5 business days from same day shipping. Adding an extra step will increase it to at least 2-3 more days. When things are more settled, we may start packing them inside clear bags. Sorry for the inconvenience.

September 15, 2021

I used this app to help me start my dropshipping store for youtube. Print Melon got my stuff so fast! Thanks again!

Bigfoot Depot
United States
39 minutes using the app
October 29, 2021

app deleted spent hours making items just to see that everything is sold out update your inventory tracker. trash!! and what makes it worst is they have good items that you would want to try but how can you when everything is constantly not available

NothinMerch
United States
About 2 hours using the app
Custom Cherry, INC replied October 29, 2021

Thanks for your review, to be clear, you are publishing a product, on your website inventory, that product is showing Zero quantity?? If thats the case, it sounds like inventory is not managed by Print Melon, shopify automatically shows the quantity Zero. You will need to manually update your inventory. You can always see our live inventory on our app. Underneath each product, there is an "inventory" button. Please click on it to see our inventory. You should ignore what is shown on your website and change the number manually. If the product is also Zero on our app, it means we are totally out because supplier is out, which is totally out of our control. You can send us an email for an ETA of that specific size/color of the product you are looking for. Thanks.