Reviews (6,504)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the user-friendly interface and seamless Shopify integration, which simplifies adding and selling custom products. They commend the wide range of customizable high-quality products and efficient order fulfillment. Reliable customer support, transparent pricing, and clear shipping information are also highlighted, helping manage customer expectations and contributing to business growth. Additional community support and resources enhance the overall user experience.
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I have used this app to help me create a variety of designs on my products. l find this app to be extremely useful and designer-friendly.
It is not the best user interface and it is confusing to have to sync its products. I think this is very time consuming. I am in Europe and have my customer group there and my customers are not happy when they order a T-shirt and it goes about 30 days before they get it, even though I have designed a T-shirt in the EU.
But they are good at answering and helping.
Hi! Thanks for your feedback! However, really many merchants appreciate exactly the ease of use and interface of the Printify platform. We would be very glad to hear your thoughts about what exactly could be improved in our interface (please send them to merchantsupport@printify.com). Moreover, we are upgrading our Mockup Generator's interface and functionality in the coming month. Maybe that will fix your feelings about the platform's usability.
Regarding delivery times, t-shirts are currently delivered from the US and UK. That's why it takes some time to get to your customer. If your customers are in Europe, we advise using only a UK print provider. Also, we are connecting more printing facilities in Europe very soon – so, delivery time should significantly improve for t-shirts by this summer.
If you have any additional feedback or need for help, please reach out to merchantsupport@printify.com
I really like how easy it is to add my designs onto the shirts and post it on my shopify store. So far the samples that I received were really nice and I will definitely keep using Printify.
Thank you for your kind words! We're pleased to hear that you find our app easy to use and are happy with the received products. :)
In case our support team can assist you with anything, please don't hesitate to get in touch via the chat bubble!
I LOVE having the ability to choose printers in the US, thank you for providing this option. It helps to be able to cut down on shipping time, and also support local jobs.
Thank you for your great review!
We are glad to hear that you love our options with the print providers. You can choose international print providers when selling globally, as well. Wishing you all the success!
Slow production (up to 9 business days) and nonresponsive vendor reply. For example, order placed Mar 21, 2019. Zip hoodie had faded, silvery grey ink instead of white. Printify customer support said they'd take care of this Apr 2 w/ reprint. Next hoodie had same faded white ink issue. I asked Printify to get an answer from their vendor and the only answer I received was, "they need more time to investigate." It's now Apr 24th and there's no resolution, which is a shame because I really like Printify's catalog of items! The reliability and fulfillment part of their service is severely lacking, however.
We are sorry to hear there's a problem with one of your orders. It happens in less than 1% of orders. An agent will get in touch with you to clarify situation and find the best solution for you.
I am new to this app and glad I chose it. There one of the only companies that does print on demand stickers which has helped tremendously with my sales since I do not have to keep buying supply
The customer service is really fast. They answer the question very professional. The only thing they need focus is that they need more 4xl and 5xl
Thank you for the review and the praise to our Merchant support team! Providing quality service is our top priority.
We're constantly working on our product selection, and adding more sizing options to our catalogue is on the list. We'll make sure to forward the request to our product team!
Printify is garbage!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They cancelled my account without any warning...you can't get a direct answer from customer support! I had multiple orders that needed to be fulfilled and they left me holding the bag without any response.....I would not use this company to grow my store....they are inconsistent and their customer service is garbage....STAY AWAY FROM PRINTIFY ....Update 1/13/23 - I have submitted all documents to verify my account days ago. What I don't understate is why would Printify let me place multiple orders previously and not verify my account? Then out of the blue and without warning you ask me to send documents to verify my account!! I sent multiple emails with the required information to Printify... no one has responded to help me. When I talk with chat support they give me the same response..."They will forward my information to Merchant Support" .....WHAT???? No one can go into the system and look at my account to see what's going on??? REALLY??? Very unprofessional and complete chaos!! My customers have placed orders and my reputation is ruined because I can't see what is going on. I am an American merchant so my account should be easily verified.
Thank you for your review!
We have checked this and it seems like there has been a misunderstanding. Your account is currently active and waiting for account verification. We could not find any communications with our support team under this account. In case you have a different account that is deactivated or on hold, please reach out to our support team and they will help you solve the issue. We apologize for any inconvenience caused.
If you're reading this just don't waste your time going to this fulfillment center. Switched over all my designs into printful
Great app! Recommended to other shop owners