Reviews (7,073)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, user-friendly interface, and high-quality product range. They value the efficient order fulfillment, exceptional print quality, and diverse customizable products including apparel and home decor. The reliable customer support, useful design tools, and educational resources are also appreciated. Additionally, its global reach and local production options are noted for enhancing delivery times and customer service. Transparent pricing and shipping details help merchants manage costs effectively.
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Very easy to use. Large choice. Good prices. Sometimes the orders stay in hold without explication but this is rare
Thanks for the feedback - we're happy to hear that you're finding our app easy to use and enjoying our ever-growing catalog! :)
If there's ever an issue with an order, please get in touch with our support team by clicking on the live chat bubble. Our team will provide immediate assistance and investigate the issue!
Best of luck with your sales!
Printify offers an easy to use platform and a range of print on demand companies to select from and I have enjoyed creating on the site... However...they cannot guarantee products will arrive to the customer which is a big problem. I have recently had one customer wait three months for a product and still yet to receive it. There were no shipping updates on the website that indicated any delivery issues and the only solution was to offer a resend still with no guarantees or alternatively a refund. Obviously my customer will not shop with me anymore. I understand COVID plays havoc with logistics, but other print on demand companies are navigating this situation better. I would suggest Printify focus on making sure their partner's supply chain is working from beginning to end before offering the service instead of passing blame to the delivery company.
We're sorry to hear about your experience! One of our managers will be reaching out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!
I wish I had these services 15 years ago. I've only just begun, but it has been a great experience so far. Loving it!
Thank you very much for the great feedback. We are so happy to hear that you like our services and hope to continue to provide a great experience. Best of luck with your sales and if you have any questions, do not hesitate to reach out to us anytime!
I have tried using this company several times over the years. Each time they fail me more and more. People this company is a middle man thats all it is. they do not print the item. They just have a bunch of printers on their platform and collect the money. The pricing sucks and the production time is the slowest out of all of them! Their customer service is HORRIBLE! I have lost lots of money using them because either they send wrong items or they cannot deliver on time! There are many other print on demand suppliers better than this one. This is the LAST TIME i use this company and i will no longer give them the benefit of the doubt. DO NOT USE!
So far so good. I just added this app (2 JUN 2018) in order to offer custom sports bras through my store. The design process is simple and intuitive. The product looks good, however, since I have not yet seen the quality of the product I cannot add that 5th star just yet. I ordered a sample. If the quality is as promised I'll add the 5th star to this review. Overall, I am quite satisfied with the process and the ease of working with the app.
I only started working with Printify for 2-3 weeks now and there were quite of bit of 3rd party manufacturing mistakes and issues and problems with customer service. I had 4 issues total with my products (all different). The customer service reps: Hong and Jaylyn were trying to evade helping me with getting a refund (it was hard for no reason) and blame me for the poor quality printed work that was provided to me from Printify's 3rd party manufacturer by stating that it's printed the same as my original piece and that my images were not enough to prove the poor quality even though they were...I can clearly see the difference and I received my fine art print warped and blurry and discolored. It was not at all accurate to my original art piece I created.
I was attempting to get a refund and finally Jaylyn did provide that but stated it was a one-time thing because my images were not good enough to their standards to prove what I was stating was true or not. I have no reason to lie. If I liked the print, I wouldn't have reached out at all...
BTW the company I used for the fine art prints with Printify was Prodigi, not recommended at all. The fine art print also has a black rectangle on the image's border which makes it look unprofessional.
The customer service was helpful in one way when I got the other items reprinted but with the refund, it's a lot harder for some reason. I felt I wasn't treated well by the customer service staff as they would copy and paste the same things they've said to me before and send it again and they would just end the chat when I wasn't done with my questions. I am thinking of switching more of my products to Printful or something else as I only started with Printify and they have shown me what it's like to work with them. It's not good.
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* There is an update to my review * Cameron, one of the customer service representatives reached out to me to make things right. And she did! She went above and beyond, which is something I am used to with Shopify! Which is why I decided to work with Prinitify in the first place. Shopify has always been great with customer service and I appreciate them for being so kind and helpful.
Cameron took the time to listen to me, read what I actually wrote to her, and was very compassionate about the situation. I hope that Printify's customer service can continuously be helpful in this manner.
Thanks again Cameron Wilson for being so helpful and kind :)
We sincerely apologize for the negative experience you had with Printify. It is not the level of service we strive to provide to our valued customers. We have thoroughly looked into your concerns and identified that one of the items in question was printed based on the design you uploaded or that there was a lack of clear photographic evidence to proceed with a swift resolution.
At Printify, our support team is dedicated to assisting our merchants in understanding any print issues they may encounter. We aim to guide you on how to enhance your designs to avoid future problems. As a business, we heavily rely on photographic evidence as we need to submit reprints and refund requests to our print providers for approval. Therefore, it is crucial to accurately identify any print issues and have clear evidence to rectify them and prevent recurring problems.
Regarding the one-time courtesy provided, it was meant to allow you to update the design if necessary and order a sample to evaluate the quality once again. However, we acknowledge that this step should not have taken up too much of your time, and we apologize for any inconvenience caused.
At Printify, we greatly value our relationship with our customers and continually strive to offer the best possible service. While we take responsibility for defective items, we kindly request that you provide clear photos or videos of the item when requesting a refund or reprint. This enables us to swiftly and effectively provide a solution. Additionally, we encourage our merchants to reach out to our support team if they have any doubts about their designs, as we are here to analyze and advise on how to improve them if necessary.
We are pleased to see that your concerns were addressed by our support team, resulting in a refund for the mentioned item. Once again, we deeply apologize for any inconvenience caused and sincerely hope to provide you with a better experience in the future.
Excellent ! I love the mock up, i love the quality. Just Perfect. Thanks.
Just I hope you add more product print in UK.
I am very dissapointed in Printify. They mailed my customer 500 t-shirts that were ALL damaged. I have not recieved a response from customer service and I have lost money on this transaction becuase of their faulty products. Very poor customer service and products.
We're very sorry to hear about your experience and lack of response to resolve this! Our merchant support team is working 24/7 and in such an unusual case where 500 items were affected, an additional investigation might be needed. In all cases where items are delivered damaged, if the relevant photo or video evidence that supports the case is provided, we offer a free of charge replacements or refunds depending on the case. As this was a clear manufacturing issue and with your help sufficient evidence was provided, a refund has been issued for you.
We truly hope that this was just a one time case and that we can provide you with the 5-star experience all our merchants deserve!
Printify should be a top choice - they have the formula for a got to print on demand but are falling drastically short with quality control; 1st T shirt order the design was printed too low on the shirt - tried to notify them and get a reprint and never heard back - shortly after a order for 2 more shirts - both came back with horrible streaking - but not gonna bother because it took them about a month to get the shirts out via one of their print fullfillers - probably because of the corona virus. Some of their printers will run the print twice but some will run once - at their discretion (so that the colors don't look too washed out) so expect to see some prints streaked, some washed out, and some orders taking a long time to ship - the varying print quality is to be expected with DTG on occasion, but with printify: virtually no quality control.
We are sorry to hear that your order have had quality issues. Due to the health crisis, our print providers are overloaded with orders, thus, the error ratio may be slightly higher than usual. Nevertheless, we are actively working on that by adding new print providers to undertake some of the lead. We want to make it right for you, therefore, one of our managers will contact you within the next 24 hours.
Slow production (up to 9 business days) and nonresponsive vendor reply. For example, order placed Mar 21, 2019. Zip hoodie had faded, silvery grey ink instead of white. Printify customer support said they'd take care of this Apr 2 w/ reprint. Next hoodie had same faded white ink issue. I asked Printify to get an answer from their vendor and the only answer I received was, "they need more time to investigate." It's now Apr 24th and there's no resolution, which is a shame because I really like Printify's catalog of items! The reliability and fulfillment part of their service is severely lacking, however.
We are sorry to hear there's a problem with one of your orders. It happens in less than 1% of orders. An agent will get in touch with you to clarify situation and find the best solution for you.