Printify: Print on Demand

Great shopify tool. We have to add up to 30 characters. so here we are

They have a Quick easy design tool, and good pricing. App runs smooth with Shopify. All orders have been fulfilled and delivered as promised. Printers have well priced and good quality products but limited options. Would be five stars if I could find a little more business casual wear and/or all over print options from your U.S. based Printers.

I ordered $50 worth of items, one was sewn incorrectly and half the logo was cut off on the bag even though the template shows centered on my side, one of the t-shirt was unreadable right out of the box and the other t-shirt was fantastic but the first time it was washed faded to almost unrecognizable even though it was on delicate cycle. Horrible quality!

Printify Rocks the business plan cant be beat for creating products with a great profit margin..

This app is SO disappointing! If I could put 0 stars on it, I would. My simple goal was to put up 5 mugs for sale on my website, on a page that said, 'Mugs'. You cannot do that with this app. (and they don't clearly state that either.) They have it set up to have each design as it's own 'category'. SO that means a separate page for each design. I have over 20 designs. I cannot have 20 pages, one for each design! My customers would never find anything! I have to have 5 or 6 pages, one for each TYPE of product.

And, If this wasn't bad enough, this beta version does not have proper tech support. All communication must be done for email and it takes 24+ hours for them to get back to you. They don't even have live chat during business hours. Shopify should not have allowed this ridiculously designed and unsupported app to be among their choices. Seriously.

--------------

And here's my update from the above review 2 months later. I wish I could add another 0 stars.

Someone from Printify called me soon after I wrote the above review and told me the issue of 'collections' and being able to have a page of mugs, not a page for every design was now fixed. He sent me a follow up email (this is a direct quote from the email) saying, " I would greatly appreciate that you hold back your ass tore review until we guide you through the app and give us a second chance."

(I could hardly believe that that kind of language was used. Seriously? an 'ass tore' review? I was and am simply stating my opinion and experience with this company. Believe me, I am being nice here after hours of wasted time and tenacious focus to make this app work, and having no chat support, etc. And, I have to add, that the guy on the phone gave me a # to call if I had any Qs or wanted help learning the app. I called that # twice and left a msg both times asking for assistance and NEVER received a call back. )

So earlier this week, I gave the app another try. I had no reason to doubt the person who called me saying this glitch was fixed. I went forward in full faith that I could now sell 5 mugs on a page named 'mugs'. I tried and tried and could not get it to do what I needed, so I emailed them, sure that I was missing something. (they have no live chat, remember). Of course that also meant that I could no longer work on this area of my business while waiting for their reply, but I was still looking forward to knowing how to do this. The email reply came this morning (surprise! a first! a response within 24 hours). AND. Drumroll. The response was: "Each uploaded artwork is a separate collection. Therefore, different mugs cannot be in one collection." and of course, the obligatory, "If you have any other questions, I will be happy to help you."

I DO have other questions. Why did someone call me and tell me the issue was fixed? Then why did that same person email me ask that I take off my 'ass tore' review and then give me a phone # to call and never return my messages? Why did Shopify allow this app? Who goes to a store and wanders all around looking for products organized by the artwork on it? (tip - people don't usually do that, and no profitable store is set up that way. If you want a mug, you go to the section of the store that carries mugs! It's not rocket science.) Why have they not updated their text on their app to explain what can and can't be done? and, WHY even try to use this app if it won't let you display the products in a way that makes sense to the customers?

Lastly, I have to say that I had to go with the different app: 'Printful' to produce my mugs. They're more expensive but they have much higher integrity, helpful phone support during business hours, email support anytime and excellent customer service. My customers are happy and I'm happy as to how promptly Printful has reordered and sent out with priority when they've made a mistake.

This website is great, best site I've came across, really helps out for starting a new business. Keep the good work up.

DO NOT USE THIS APP!!! THEY ONLY WANT YOUR MONEY, AND THEY ARE NOT WILLING TO HELP YOU. If I could, I would give them zero stars! I signed up for an account in July. They allowed me to make multiple products, order multiple samples and place products on my website to be available for purchase. Fast forward to November, they send me an email saying my account is under review for verification failure. I verified my email according to the instructions in their settings. They are demanding me to show them the following: 1. Picture of yourself holding a valid ID or passport 2. A valid proof of address – such as a utility bill (water, electricity, internet), a bank or a credit card statement, or an insurance letter (invoices are not accepted). Your name, address, and date (no older than 3 months) must be visible. 3. Credit card/s used under your account – to provide evidence of the associated card ownership, please send us a photo of yourself next to each card that was used on your Printify account. For security reasons, please make sure to hide all digits apart from the last four digits of the card number and cover the 3 digit CVC number. I basically told them no, because it is an extreme invasion of privacy, not to mention a huge inconvenience and disruption to my business. I've already ordered multiple samples and placed the products on my website to be available for purchase. I've completed the email verification under the settings menu. These things should be enough verification without you needing to see my personal information, and putting my finances at risk while handling such sensitive information. They suspended my account, and I will never do business with them again! And you shouldn't either!

Where's my review? I want to change my 1 Star review to 4 Stars. Actually, I did get a customer service representative to help me, the next day, after getting only links directing me to self help posts the day I installed the app. So, my first experience with Printify customer service was definitely not good and so was the second time I reached out to them. This time they couldn't give me accurate instructions to set up Printify shipping on my site. I watched the related video and read the post which by the way ends here: Step 4: "Finally, create a new zone in the Shopify shipping settings with all of the 240 countries available and add Printify in Calculated Rates". Does it say HOW to do that? No. Did the customer service representative helped to clarify that 4th step? No. His response was: "Thank you for the update, I have contacted my superior to look into updating our guides. Once we have more information about how to proceed, we will get back to you." I ended up getting help from Shopify. But, since then, my customer service experience with Printify has been good. It's only been a month. Only time will tell.

editting system is simple and makes it easier to upload your designs.

Placed an order on 8-6-19 and it still hasn't made it through production yet as of 8-15-19. The company has not been responsive, I can not get a hold of anyone for updates, and it seems as though there is a block between the customer and production location. Since they do not allow refunds or cancellations I'm forced to eat this order. I'm sticking with Printful as they have always made the process run smooth.