Printify: Print on Demand

Printify: Print on Demand | Reviews

by Printify

Create and Sell Products, We Handle the Rest.

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    77% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
  • 2 of 5 stars
    3% of ratings are 2 stars
  • 1 of 5 stars
    10% of ratings are 1 stars

All reviews

1 - 10 of 45 reviews

Kill Your Slave Master

Printify offers an easy to use platform and a range of print on demand companies to select from and I have enjoyed creating on the site... However...they cannot guarantee products will arrive to the customer which is a big problem. I have recently had one customer wait three months for a product and still yet to receive it. There were no shipping updates on the website that indicated any delivery issues and the only solution was to offer a resend still with no guarantees or alternatively a refund. Obviously my customer will not shop with me anymore. I understand COVID plays havoc with logistics, but other print on demand companies are navigating this situation better. I would suggest Printify focus on making sure their partner's supply chain is working from beginning to end before offering the service instead of passing blame to the delivery company.

Developer reply

November 9, 2021

We're sorry to hear about your experience! One of our managers will be reaching out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

T-Shirt Unique Depot

As far as the Products and Pricing Printify is one of the best POD's around. But as far as their Support Staff for getting assistance with questions and or trouble shooting there support team is useless. The majority of them don't even now how their own app works, and for the most part all you get sent is "Scripted" responses or "Help Articles". They are actually useless for the most part and a waste of your valuable time! They are real quick to point the fingers at other platforms for the issues including shipping delays, they point the finger at the print provider or UPS and or USPS instead of doing the research on their end and find the cause and most important a resolution. So the two star rating is for the Support Department, If I could rate the product and pricing it would be a Five Star Rating. So in conclusion it is in my opinion, the effort and the standards the company puts forward on products, printing and pricing, the same standards should apply to the Customer Support Department, it needs allot of work, training and restructuring.

Developer reply

August 2, 2021

Thank you for your feedback, and we're sorry to hear about your experience with our Support team!
One of our managers will be reaching out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

Glass House Goods

Super disappointed. I've been using this app for about a month and was impressed, so decided it was worth paying the premium fees for. Before I placed a (nearly $1200 order) I tried to subscribe to premium and the site would not charge my card. Tech support was not able to give me any answers or assist me other than politely telling me to keep waiting while they figured it out. Days went by, and they kept saying to wait for answers, but unfortunately I'm trying to run a business and can't wait forever. I have customers waiting on orders and without any sort of timeline from Printify I would be forced to lose out on the over $200 in savings by becoming a premium member. I had already loaded all my artwork into Premium and had moved forward with samples, so switching to another company wasn't really an option at this point. I wrote back repeatedly offering different solutions, including going ahead with my order and getting reimbursed for the premium rebate and providing them with my card directly to try and charge it but there was still no movement. After several days of waiting for this to be fixed, I was forced to simply order without the premium discount.... oddly enough, Printify had no problem charging my exact same card for the $1200 order. If you're using this app I suggest trying to get the premium right away so you're not baited into using it and it never appears.

Developer reply

July 3, 2021

We're sorry to hear about your experience! One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!


Horrific fulfilment! Yikes, avoid! I only gave an additional star because of the variety of items. If your customer places an order, you might find after a couple of weeks that the item has been discountinued! and then it's a mess to try and refund the money to the customer because the item is "on hold" or has been sent to print... really frustrating. I will uninstall this app shortly.

Developer reply

May 8, 2021

One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

MochaPrescribed™ Apparel

I used this app to print and fulfill the shirts and sweatshirts in my store. About 70% of the time, the vendors and Printify deliver as expected. The other 30% has very negatively impacted my brand. My customers have received the wrong shirts, shirts that are not even available in my store, poor printing where the print areas are stuck together, and extreme delays that are not related to COVID - we're talking 15-19 business days when the printify platform says 3-5 business days. I had a product quality issue where I sold 35 pairs of leggings, and 65% of the customers asked to return them because of fit. The Merchant contact suggested to me on multiple occasions that it was the body shape of my customers that was the issue, not the construction of the pants. It turns out there was a defect in the material... but I had to speak to the actual manufacturer on my own, separate from Printify, to figure that out and find a true resolution. Ultimately, it is challenging to change my fulfillment model now that it is integrated into my store, so I am still a customer. I hope another organization with a similar network makeup but better service and a US base shows up. I will gladly move my business away from this platform. I would NOT recommend it.

Developer reply

January 25, 2021

One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

SCARS Company Store

While I have had several issues with delivery. The killer was the incompatibility with other apps.
If you install PRINTFUL with PRINTIFY you will lose your shipping profiles. PRINTIFY cannot repair this. If you uninstall and remove both apps and install Printify again, it does not restore the shipping profiles and loses the designed products.

Developer reply

December 11, 2020

Thank you for the feedback - we're sorry to hear about your experience! One of our managers will contact you within 24 hours to solve this matter as smoothly as possible.


While the product selection is great, the variation in print quality is where Printify lost our business. Despite requesting re-orders and expressing the issues with customer support the replacement products had the same bleed and quality issues but in different areas. It's clear that there is absolutely no quality control going on here, and that is enough to warrant a suggestion to avoid this print on demand service.

Developer reply

October 12, 2020

Thank you for the feedback - sorry to hear about your experience! One of our managers will contact you within 24 hours to solve this matter as smoothly as possible.

Chef Mcqueeny Store

I start with the plan of 29. I got to cancel it because I didn't see too much of discounts or prices that I can have revenue with simple design in top of that I order samples of the products and the quality was horrible my design was a colorful rectangle with a logo and I got to returned 2 times and the last one that I received it was off to and the rectangle wasn't straight. I got a good customer service that's why my 2 stars but the quality even thank god was a sample for me 2 time in bad quality is not what I want my customer to have. you can try it but don't have this app as the only option.

Developer reply

October 8, 2020

Thank you for the feedback! Sorry to hear about your experience - one of our managers will contact you within 24 hours to solve this matter as smoothly as possible!

Pändabär LLC

UPDATE: I have updated my review to 2 stars for management reaching out to me concerning these issues. However, outside of the shipping situation, all of my concerns are valid and are features that they are looking into not the features they currently have. A promise is not going to change my mind today. Plus, I was asked to change my review which also has put a bad taste in my mouth since my biggest issues are not being resolved yet. I'm not going to rate something 5 stars if that wasn't my experience and the things I need are not available to me today. Thank you Shopify for the professional email regarding my concerns but I'm not updating my review to 5 stars. You have a 4.3 rating so my 1% negative rating that is genuine and authentic even by your standards per our email should not deter you from striving to be a better company or steer others away from continuing business with you. If in the future these changes are met then I will update my review to a higher star value. Thanks. This app lacks an intuitive interface. Setting up shipping was very complicated and because there are different print providers it gets a little tricky if your order is rerouted. I am currently switching my shirts from Printify to another POD since my selected printer no longer prints with Printify. It is a headache if your printer you select no longer is an option. Now I have to roll the dice on another printer that I am not familiar with. They also do not have a wide variety of printers that print labels or sleeves anymore which is a problem as many of my designs print sleeves and labels. The only printer that prints on a bella + canvas labels and sleeves aren't in the U.S, which can increase your shipping rates drastically. Also, there aren't any reviews on the site whatsoever which makes me even more nervous to choose a new print provider. You have to do your own research on these printers as well as on the products themselves. If you could see what other sellers think it would make things a little less of a gamble on products and printing. There is a ranking but it says it is based on user reviews that I have no idea how to see these reviews since they are not on the website. Felt like a waste to even start selling with Printify. Help has gotten better though.

Developer reply

October 1, 2020

Thank you for your feedback. Each print provider offers different shipping rates for different regions, but if you have the annual Shopify plan, those shipping rates will be automatically set up in your store, so you do not need to do it by yourself. Regarding print provider ranking, we have print provider ranking that you can see on the website and it is based on the satisfaction of customers with each product. Nevertheless, we will take into consideration your feedback and will work on a better solution in what concerns reviews. We always strive to keep our merchants happy, this is why one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.

Jungle Divers Cozumel

The app is nice, the design UI amazing but sadly it's just for show... Multiple problems with vendors and payment technical difficulties just annoyed the $^%^^ out of myself and my customers. Customer support is non-existant. Awful experience and headaches, move on there are much better options.

Developer reply

September 7, 2020

Sorry to hear that you have had such experience with us. Unfortunately we couldn't locate any of your orders in our database, therefore our manager will contact you within 24 hours to see how we can make it up to you!

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