Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

December 17, 2018

So far so good. Install was very easy. Can't give a full review now as I haven't been using it long.

Bean Tree Baby
United States
Over 1 year using the app
January 7, 2019

I used this app to set a pop up on my page to help me build a big list of client emails, I would recommend this app to any online business owner !

EnrouteToSuccess
United States
About 2 months using the app
November 26, 2016

Just started and it seems to work fine so far.

Abrazo Style Shop
United States
Over 4 years using the app
Edited May 19, 2017

J'adore cette appli, facilement customisable, très bien expliquée...j'attends avec impatience les inscriptions de mes clients! Je recommande vivement cette appli

Be Naturalicious
Canada
Over 4 years using the app
May 12, 2019

So far so good. We're hoping that this is a suitable replacement for Mailchimp. So far it seems like it will be.

KJ's Dresses and Ties
United States
Over 1 year using the app
Privy Operations replied May 14, 2019

Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

December 6, 2019

Amazing app.!! Gets my work done perfectly without any hassle, best app for any website. would recommend everyone.

My Tee Zone
India
Over 1 year using the app
Privy Operations replied December 6, 2019

Great to hear, thanks! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

October 21, 2018

Love using Privy! They make it so easy to collect email addresses and build my lists for email marketing!

Modern Market
United States
Over 4 years using the app
April 3, 2018

I downloaded it, right now so far so good

Belegance
United States
Over 4 years using the app
Edited January 24, 2020

Was happy with the service UNTIL they decided to pause my free plan campaign I had set up saying that my search volume was getting too high. So they advertise the next paid plan is required when you receive over 5,000 visitors/month. That's fair but I am currently at 2,500/month. VERY VERY shady practice if they falsely advertise plan limits like this. If not resolved you will lose my site.

**Updated** You guys are asking me to reach out? I already tried to schedule a call with you guys this morning and nobody called me back from your "support" team after I scheduled a time to talk. What a joke and a waste of my time.

LiveWireBikes
Canada
Almost 4 years using the app
Privy Operations replied January 24, 2020

Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.

September 29, 2018

I am using the free version of this app and am extremely impressed with its functionality on my store. It has generated plenty of sign ups for my email list. I have no hesitation in recommending this app.

Nature's Treasure Trove
Canada
Over 4 years using the app