Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

May 10, 2020

I've been using Privy to capture customer emails for 12 months. About a month ago, Privy simply turned off the function to collect my customer data and gave me no warning either prior or even afterwards that it had done so. I investigated the 'lost data' myself (because I noticed a sudden drop in sign-ups) and was given the run around by Privy for 2 weeks before they finally admitted pausing my Privy campaign because I've now hit some sort of milestone not included in my current plan. No warning was given to me prior (to allow me the opportunity to upgrade and continue the campaign) and they didn't even tell me afterwards - instead they made other excuses for 2 weeks before finally admitting the truth. I've lost valuable customer data as a result. Privy is simply not worth the risk to your business.

Gussy Dup
Australia
Over 1 year using the app
Edited April 19, 2019

Very Easy to set up with custom design features for free! They brought new email listings we were hoping to get! Hope this keep coming in!

Pruplee Naturals
United States
Over 1 year using the app
June 14, 2017

Easy to use and the customisation feature is brilliant!

The Omnia Design Company
India
Over 1 year using the app
April 13, 2019

this app is a must have! i also appreciate the free plan, helps guys like me who are just starting out

OMG Deals
Australia
Over 1 year using the app
Privy Operations replied April 15, 2019

Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

April 8, 2021

The popup to review is obnoxious, it's my first day using this app and cannot properly/honestly review it yet... However, so far so good. The app has all the email options i need.

Aphrodite Muse
United States
Over 1 year using the app
September 27, 2021

I've been using this app since I first launched my store about 2 years ago, and it's absolutely incredible.

The Given Style
United States
Over 1 year using the app
December 29, 2016

Privy is sooo easy to use and looks AMAZING on my website!

B You Now
United States
Over 1 year using the app
December 9, 2016

So far, very easy to navigate!

Nitey Leash
United States
Over 1 year using the app
November 23, 2017

It is great tool but not very intuituve!

Mobiplex
United States
Over 1 year using the app
March 22, 2019

Privy is a great app for creating popups for my Shopify store. It's easy to use and comes with a variety of templates. The only issue I've had is occasionally with Mailerlite integration.

The Design Lie Boutique
Canada
Over 1 year using the app
Privy Operations replied March 23, 2019

Great to hear, thanks! If you need any additional help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com