Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

Edited March 26, 2019

Been using it for a about 4 months now and very good to boost sales. I would recommend for anyone to install it.

Arden Teal
Singapore
Over 1 year using the app
November 18, 2017

Je n'ai pas utilisé encore votre application. Elle me semble très intéressante.

Boutikwilliam
Canada
Over 1 year using the app
July 8, 2017

awesome product, still getting the hang of it!

Herostyle
United States
Over 1 year using the app
Edited January 10, 2019

I really liked this app. I wish it was easier to navigate and to create things but that's just me :) You can create great campaigns on it. I'm just not very tech savvy so I wish it was easier to create.

TED
United States
Over 1 year using the app
July 1, 2017

Great App. Easy to install and use.

Harmonysolutions
Australia
Over 1 year using the app
May 7, 2016

I've tried a lot of popup / email signup tools and I really like this one. I manage about 5 shopify stores and have have really liked the response we've gotten where privy was deployed.

What I like / What it does better than other apps:
-- super easy and intuitive to create settings. Plenty of potential without seeming overbearing
-- the option for a 'thank you' pop up when someone signs up. If you offer a discount to people for signing up, this is great instant gratification. I'd been relying on mailchimp automations previously, which are great, but not instant. We'd get emails from people wondering where their code was.
-- option to NOT have a popup and instead have a bar / corner placement, etc. People are getting more and more tired of popups, so having the option like that is incredible.
-- you need the premium options to really unlock the potential of this app. It is expensive, BUT has the ability to add multiple stores / domains onto one account. So if you manage multiple, it ends up being cheaper.
-- support has been excellent.

What could be improved:
-- The actual formatting of text is limited. For example, you can't 'underline' things... which is crazy. They don't use a standard text format tool, rather, depend on markup that you have to code in.
-- The font selection is VERY limited. (but what they do have is decent at least)
-- The app, while smooth and responsive, utilizes javascript that might clash with existing code in your theme. Especially if you have a custom or premium theme. Support has been great fixing it for us though.
-- You can't change the font styles of certain areas (button text for example), I hope you like Arial.

Nobledenim
United States
Over 1 year using the app
October 11, 2017

Just started! So far, so good! Can't complain, looks easy and self explaining!

Karolin Kristin
Germany
Over 1 year using the app
October 14, 2018

Excelente App!!! hasta ahora sin problemas y la version gratuita me permite hacer muchas personalizaciones. https://www.vzlagift.com

Vzla Gift
United States
Over 1 year using the app
May 15, 2017

I've essentially built my entire email list during my first month of my store (incensetrapandyoga.com) being active. I used a Privy pop up and acquired hundreds of email addresses and sales. I love that the app makes pop-ups customizable so that I can get the desired effect and stay on brand. It's easy to use, and I highly recommend it.

Incense Trap And Yoga
United States
Over 1 year using the app
March 18, 2020

This app is great, plenty of features in the free version, very good value for the paid version. Very satisfied.

Hi-Viz.com
United States
Over 1 year using the app