Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

May 14, 2017

Cool so far. Time will tell once I dig in deeper. Seems pretty straight forward so far though.

Texas Sux Beer
United States
Over 1 year using the app
December 12, 2016

Easy to set up and working a treat! Highly recommend!

Baby Hero
United Kingdom
Over 1 year using the app
October 12, 2017

Great app! Best email pop up app i've used.

Optimum Engraving
United States
Over 1 year using the app
January 8, 2020

currently testing now, so far it looks ok and nothing negative to write about. Kind of strange that you have to write 100 word review to proceed

SapienSupplements
Australia
Over 1 year using the app
Privy Operations replied January 10, 2020

Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

Edited June 25, 2019

Used to be wonderful. Now they've gotten disgustingly greedy!!!! Went from a free app for simple email pop-ups, with reasonable prices for upgrades, to now a literally useless app for anyone with any remote amount of traffic to their website. Went from free to $70 a month just for a single damn pop-up! Outrageous. Cancelled and moving on to another FREE app for a simple damn email pop up. Reevaluate your decisions. You would have got more money out of me by offering small reasonable add-ons, than gouging all your highest traffic customers forcing them to move to other reasonable and often FREE apps that do the same thing!

DDLG Playground
Canada
Over 1 year using the app
Privy Operations replied June 26, 2019

Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.

February 13, 2019

The best app we've found for pop ups and reducing abandon carts on Shopify! Even the free version is crazy powerful!

One Shot One Kill Coffee Company
United States
Over 1 year using the app
Edited April 12, 2020

Great app! It really helped with marketing! It did take a while to learn how to use all the tools but I received great customer support to help me learn.

Jim Athleisure
United Kingdom
Over 1 year using the app
April 19, 2018

Great! Very nice and easy to use. Thanks you

Krioli
Canada
Over 1 year using the app
Edited November 21, 2018

This app has been great for me and my business. The email captures have been great for my business as well as for customers.

SUKG Apparel
United States
Over 1 year using the app
Edited May 27, 2019

I will review the app again after I have had a chance to use it. Seems like it will be an asset to my online store.

nursefrenzy
United States
Over 1 year using the app
Privy Operations replied May 29, 2019

Definitely understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training