Reviews (24,911)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to drive sales and increase email subscribers through features like customizable pop-ups, email campaigns, and automations. They appreciate the intuitive interface, seamless integration with other platforms, and advanced analytics that help optimize campaign performance. Customer support is frequently praised for its responsiveness, with staff members like Jose, Karol, and Henry receiving specific commendations. The onboarding process is noted for its efficiency, supported by knowledgeable customer success managers.

August 11, 2019

Really good design and functional app. Best popups i've seen but I wish I could take off Privy branding from the popups in the free version.

Home Sweet Abode
Canada
About 1 year using the app
Privy Operations replied August 13, 2019

Thanks for the review and the feedback! Glad you like the pop ups so far. Unfortunately having the branding on the free plan is part of what lets us offer tons of functionality and support to our free users.

April 18, 2018

so far so good very easy to use

Mommy And Me Clothing
Canada
About 1 year using the app
Edited January 5, 2020

nice work good job , im the beginner that got your help to grow the business. and thats really work. Thank!.

Phoenix Massager Store
Thailand
About 1 year using the app
Privy Operations replied January 3, 2020

Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training or watch tutorials at privy.com/training

December 15, 2020

I have had an excellent experience so far. Having the guides to help me through setting up my abandoned carts emails and newsletter campaign were easy and took only a few days to get used to + the support always gets back to me within 12 - 18 hours. Highly recommended!

Tiki Hat Hut
Canada
About 1 year using the app
June 16, 2017

Seems good so far. Need to test it before full review can be submitted

Beat Bag
Australia
About 1 year using the app
December 3, 2019

Was able to customize a newsletter which is exactly what I'm going for but the email only sent to 1/8th of my list

DESIGNER INSPIRED FASHIONS
Canada
About 1 year using the app
August 20, 2021

This app is Defiantly helpful once you learn how to set campaigns up and different popups it's easy from there

GMW Gift Shop
United States
About 1 year using the app
Edited April 17, 2020

I used other apps before Privy and didn't yield in short time the results this apps has done. Thanks for this help and all

Plugvoid
United States
About 1 year using the app
Privy Operations replied December 3, 2019

Thanks for the review! We love hearing that kind of feedback. If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

April 1, 2020

Overall it's great. Been using for a year now....just the upgrades plan still seems a bit expensive for us.

Pro Minimalist
Singapore
About 1 year using the app
February 24, 2020

This app is incredibly easy to use and contributed a good amount of value to our shopify website. Would recommend.

PH4DE
United States
About 1 year using the app