Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

June 7, 2019

A little hard to follow but decent app. It would be great if i could receive a test email so that I can see what my customers are seeing.

Case of Melanin
United States
11 months using the app
Privy Operations replied June 7, 2019

Thanks for the feedback. You can send yourself a test email, I'm sorry that functionality wasn't super clear. Feel free to reach out to us for assistance at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training. Hope this helps, thanks for the review!

March 23, 2017

So amazing. I have enjoyed a 10% conversion rate on my first day! I will certainly recommend.

Pwoutfitters
United States
11 months using the app
December 6, 2019

Slightly confusing. Would like to be able to chat with tech support IRT. Other than that, great and resourceful service.

Robin Labb Jewelry
United States
11 months using the app
Privy Operations replied December 6, 2019

Thank you for the feedback. We do offer chat support and support via email, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training or watch tutorials at privy.com/training

July 21, 2020

I needed a good-looking popup for my site that captured email addresses and displayed a coupon code and that's exactly what this app did. Good job!!

bioactiveskincareco
Canada
11 months using the app
February 26, 2017

Just started with Privy. Hope it can help get my first order.

Topicks
China
11 months using the app
November 26, 2019

Privy is AMAZING! The amount of great functionality included even with the free plan is awesome! Highly recommended.

Sentinel Lacrosse Gear
United States
11 months using the app
July 28, 2018

Just started using it. Hope it helps

Tnt Closeouts
United States
11 months using the app
November 12, 2019

I Use this App to create pop up coupon sales. It is easy to set up step by step. Just Start, Not see the result yet.

WX Outfit
United States
11 months using the app
Privy Operations replied November 12, 2019

Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com or sign up for a live training or watch tutorials at privy.com/training. We'd love to help you start seeing results!

Edited April 20, 2018

The app displays at 325px width on 320px width phone screens creating a horizontal scroll - a coding issue when I looked into it. Even if I override the CSS to set it to 320px the app still creates a scroll bar based on the initial 325px setting.

After contacting support I was told in a condescending tone that the app was performing as intended, and I should try adjusting the settings to fit the screen size - which would result in the window displaying at 320px on all screens - not scaling the entire pop-up as it should be coded to, and indeed is on every other screen size. Support seems either incompetent or uninterested in helping solve the problem properly.

Uninstalled and switched to Mailchimp forms.

Pushing Pixels
United Kingdom
11 months using the app
March 4, 2017

Really Helpful.
Must have for ecommerce dummies like me.

Mrgeeinc
United States
11 months using the app