Reviews (24,911)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to drive sales and increase email subscribers through features like customizable pop-ups, email campaigns, and automations. They appreciate the intuitive interface, seamless integration with other platforms, and advanced analytics that help optimize campaign performance. Customer support is frequently praised for its responsiveness, with staff members like Jose, Karol, and Henry receiving specific commendations. The onboarding process is noted for its efficiency, supported by knowledgeable customer success managers.

February 7, 2019

I used this app for pop-ups in my store and it worked perfectly. Plus you can use it for a lot more than just pop-ups, it is very useful!

Things Engraved
Canada
10 months using the app
Edited June 5, 2019

UPDATE: Problem solved with no further input from me. Privy took care of the problem on their end and now both shops are linked and running smoothly. Thanks for the prompt and pro-active customer support. It's easy to be a good app when things run smoothly, but Privy is a great app when you hit a minor bump. I understand why they come so highly recommended.

I can't link my two businesses and the second one keeps telling me to install the code but I'm not going back to 2002 and cutting/pasting code into the header of every single page when it's supposed to automatically embed the code into my shopify store.

Gen X Printworks
United States
10 months using the app
Privy Operations replied June 5, 2019

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand.

August 11, 2023

Privy is a good app to use for any business and they have a great supporting team that replies very quick. Thank you guys!

Nobol, Inc.
United States
10 months using the app
November 10, 2017

New to this format of marketing and eCommerce. This app appears easy to use. I don't really know enough to give a full picture of its benefits. This app was recommended to me by someone I trust to guide me the correct way. Based on that input, I will pursue the benefits of the app as I gain experience.
J.R Va Beach VA

Dawn And Knife
United States
10 months using the app
September 29, 2017

great app helps a lot with collecting emails.

Og Jewelry
United States
10 months using the app
May 18, 2017

why is the review part of the set up?

My Gift Obsession
United States
10 months using the app
Edited March 7, 2020

So far this app has been helpful and easy to use. I would suggest it for new users as setup is very simple.

Pricers-Defense
United States
10 months using the app
July 6, 2019

the fact that they ask for a review before you even have had a chance to use the product is unacceptable to me.

ecowearplus
United States
10 months using the app
March 22, 2018

Great program Thank You A++++++++++

Beach Swim Fashion
Australia
10 months using the app
February 28, 2019

I started using Privy and have received more emails than I expected from it. Simple program to initially set up for beginners like me.

DelishPizzaOvens.com
United States
10 months using the app
Privy Operations replied February 28, 2019

Great to hear, thanks for the review!