Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

August 30, 2018

It's a must have app if you're looking to build your email list up!

Bar Tech
United Kingdom
7 months using the app
March 10, 2018

Amazing App!
A must have if you want to grow your mailing list

Dragonballz Store
United States
7 months using the app
January 4, 2018

Great app. Easy to use, however maybe more features can be added such as pop-up test mode.

Drick
Singapore
7 months using the app
March 11, 2019

Extremely Dissatisfied.
I upgraded my account in order to send abandon cart emails, I did so and I am still unable to send abandon cart emails. I was also over charged for my subscription.
I have now been trying to get in contact with Privy for nearly 2 weeks via both their online support and multiple emails on there contact page and still have had no response.
The worst customer service, DO NOT RECOMMEND.

Roxanna The Label
Australia
7 months using the app
Privy Operations replied March 12, 2019

I'm sorry for this experience. I've flagged this for the support team and you should be hearing from us shortly if you haven't already.

May 11, 2017

great app, must install. i did it just now

Charmssoul
Hong Kong SAR
7 months using the app
January 31, 2017

Really awesome app! It helps us very much.

Tienda Genesis Zapote
Costa Rica
7 months using the app
December 18, 2019

Just downloaded it now. not sure how it is, I will definitely give review once started using it. sssss

GreatOcean
United States
7 months using the app
Privy Operations replied December 18, 2019

Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

May 22, 2017

Great App, simple and effective – we recommend it for all our clients www.echic.com.au

Upandatem
Australia
7 months using the app
January 24, 2018

Great tool that I can use for my priceless passages shop :)

Soulful Summitz
United States
7 months using the app
Edited December 27, 2018

So far so good. the app works for my needs. I am intergrading it with mailchimp and the popups are a nice edition to my site.

NYCOWLL
United States
7 months using the app