Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to host live auctions on their websites. They praise its user-friendly interface, customization options, and seamless Shopify integration. Features such as automated emails and bid viewing profiles are appreciated. The app is known for its reliable performance, even with large auctions, and the support team is noted for their quick responses and custom work. Many merchants report increased customer engagement and a new revenue stream.

February 9, 2022

i was charged 4 months for junk this people, took my money $120 when i only used it during the 7 days free trial and ask one of their agents to cancel it
the app is terrible for auctions, doesnt even have interval time in between products, the only option is to list all of them at the same time.
also, good look trying to reach them, this app was advertised as a USA product not Asian country INDIA, so i had to setup an alarm at 1am to talk to an agent.
the app doesnt even allow you to list in bulk like ebay you have to watch youtube videos to understand their nonsense WOWWW csv files that if you're not familiar with it, is over! im disputing this charges right now
i need a full refund of $120 because i only tried to used for not more than 2 weeks

Jycboutique
United States
4 months using the app
Webkul Software Pvt Ltd replied February 9, 2022

Hey, It’s very unfortunate that the app could meet your expectations and We’re very sad to see you go!
However, Please be informed that: This statement “when I only used it during the 7 days free trial and ask one of their agents to cancel it” is not correct. There is surely some miscommunication here. We checked all the support tickets & We received your request for canceling the subscription of the app on 29th January only and our team responded with the process of cancellation within approx 1 and half hours.

Even app cancellation/un-installation is something which we don’t have any control. This is something, Merchants need to manage from their Shopify store only.

Coming to the CSV feature: Please Note: Whenever We talk about a bulk operation, The CSV is the very common option that comes into the picture. Handling bulk operations via CSV is a very standard Method & is been getting used worldwide but since you had difficulty using this feature, We’d love to help you here & walk you through the entire process of CSV creation.

The support is available in your time zone as well. Kindly schedule the one-to-one meeting with us in your timezone from here: https://webkul.bookingcommerce.com/en/shopify-product-auction & Clear all the confusion. We’d love to assist you in getting things back on track! - Team Webkul

September 13, 2016

App does exactly what it says it will do and runs well but is far behind being a viable app for those who want to auction products in volume.

1. App creators could improve greatly by removing the retail price from auction listed products. Having both the retail price and the auction starting price is confusing to bidders and I have seen an increase in my bounce rate since installing the app. I would rather see just the auction price and not the retail price on the auction items.

2. Having to manually enter the bid increment rate for each listing is very redundant. Developers could work on improving the redundant tasks to make converting a product to an auction listing faster and easier.

3. A relist button for items that have ended without a bid would be great to see.

4. The very small line of text for the auction link does not make finding auction items easy.

There are many improvements that can be made to the app but this being said I will keep running with the app "as is" in hopes that they will make improvements to it to make the app operate like a real auction app.

I noticed the price for this app has recently increased from $14 to $30 per month. at $14 with the limitations in functionality it is a fair price, but Webkul seriously needs to improve the app beyond its simple capabilities before I would be willing to fork over $30 a month for it.

Mr Big Deals
Canada
5 months using the app
October 8, 2020

Great app, the team was really helpful and they were able to fix our issue straight away. Would definitely recommend.

Young Goat
United Kingdom
5 days using the app
July 3, 2020

I recommend this app, it is totally worth the price. 5 stars!

BEEMꓭOM
United States
5 days using the app
June 8, 2020

I had problems putting in the codes at first. After talking to them they did everything for me and it didnt take long. highly recommend them.

Royalty Boutique Collections
United States
5 days using the app
Webkul Software Pvt Ltd replied June 13, 2020

Hi, Thank you for the review.
Glad we are able to help you.
Good Luck for the Auctions :)

February 6, 2020

Great app and excellent service and help. Very quick to respond and offer all the help you need! Thank you :)

Give 4 Good
Israel
5 days using the app
July 5, 2022

After testing all three auction apps available in Shopify's app store, I found Product Auction to be the best. As many of the reviews indicate, the developer's support was needed to run the app. They gave me great support to fix the issues that were probably theme related. It would be even much greater if the setup manual was more detailed, especially for the front end configuration. Editing code is often very tricky and the liquid files and templates vary depending the theme used. Some of the customization can be easily and safely done by Online Store 2.0 features. If you encounter any issues when installing the app that you find difficult to resolve on your own, please do not hesitate to ask developer's support. They are highly skilled and talented and can provide you with solutions.

Pluredro
Australia
5 days using the app
Webkul Software Pvt Ltd replied July 22, 2022

We're so happy to hear that you're having the excellent experience working with Webkul :) If there is anything further you need our help with, Please feel free to reach out at support@webkul.com - Team Webkul

November 16, 2021

Used this app for a week during the trial. It worked great, then it stopped working and emailed support several times without any response. They continued to charge $30/month and never got anything done. I would love to get it working again but until support gets back to me, I can't recommend using this app at all.

Kung Fu Corals
United States
3 months using the app
Webkul Software Pvt Ltd replied November 17, 2021

Hi, Thank you for the review.
As we can check the support tickets, the team is in constant touch with you, and was helping you in every possible way. Here is one screenshot for your reference : https://www.awesomescreenshot.com/image/16906155?key=795a7ee07dca1b198236c3466751f2e5
Also you added the app on August 30th and removed it on 16th November, this is why you have been charged, as the trail period is for 7 days.
And if you still need help, do reply us and we will assist you.

September 14, 2020

I added this app to my store and was confused about how to configure the web code, however I immediately was able to book an online chat session and the team at Webkul added all necessary code for me to get everything set up immediately. The app itself is great and allows for products to be added as auctions - definitely a great feature! Thanks to the team

marketplace by Your Stand Builder
United Kingdom
4 days using the app
Edited April 13, 2020

Amazing support! At first I thought it was complicated to set up but then it became so easy with the support. Thank you for your help Ayush!

mumbaistockholm
Sweden
4 days using the app