Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

July 27, 2015

Such a great experience dealing with their support team. They are prompt to email replies, and detailed in their answers. I HIGHLY recommend them. Great service.

Alban Football
United States
2 months using the app
July 13, 2015

This App changed my life! We hand make custom leather dog collars and we offer TONS of options. We have been badgering Shopify to add more customization options for years, but few people need as many fields as we do, so they were not motivated to build a workaround. Then we found Product customizer... Now we have everything we need to offer a truly customized and unique product. Initial setup was above my head but they have amazing support that helped us install the App on a SUNDAY! I cannot recommend this App enough!

Karmacollars
United States
2 months using the app
November 18, 2019

LOVE this app, it’s saved us countless hours and is so easy to use. If you have any issues at all, the staff you email and they help you instantly. Seriously couldn’t write enough about this! Check out our shop to see how it is used. Sprinkledwithpinkshop.com

Sprinkled With Pink
United States
About 2 months using the app
Product Customizer replied November 19, 2019

Hello friends from Sprinkled With Pink!

Super cool of you to leave us this top-notch rating on the Shopify app store. So glad you LOVE our app and that our support team met your needs quickly. We love what we do and hope that Sprinkled With Pink is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

January 17, 2019

Product Customizer is absolutely an amazing app and it is easy to customize your products to infinity! For me the "conditional logic" is a very powerful feature and so user-friendly!
This app is in a league of its own as I tried out literally all of them and the tech - support was fast and efficient
Thanks to Sean, Jim & Steven!

Global Oil-Quip
United States
About 2 months using the app
October 17, 2017

This was the first (and most used) app that I've chosen so far! I was so leary to start down the road of e-commerce as our industry has TONS of sizing options. This gives up the opportunity to get started and offer many options to our customers. Very user friendly as well!

Starfire Body Jewelry Co
United States
About 2 months using the app
May 25, 2014

super simple and wonderful expansion of my store. I use print on demand products in my inventory, so this will be a huge game changer. The only thing missing is a bulk edit apply to whole product types or categories. that would make the app perfect.

Independent Art Gifts By Blooming Vine Design
United States
About 2 months using the app
November 18, 2022

Shevaughn was very nice to communicate with, he understood my issue and did fix it immediately. Thank you!

Paw Tags
Estonia
About 2 months using the app
Product Customizer replied November 20, 2022

Hello to our friends at Paw Tags

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that Shevaughn was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

August 25, 2022

Great support...had a little issue but it was simple and fast to get it fixed. Ultimately not what I was looking for but very good

The Mirror Library
United States
About 2 months using the app
Product Customizer replied August 25, 2022

Hello to our friends at The Mirror Library

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success.

Tanu & The Product Customizer Support Team

November 17, 2021

Kevon E. provided outstanding customer service...Very knowledgable employee. Good Job!! i do reccomend the service

Trendlocker.co
United States
About 2 months using the app
Product Customizer replied November 18, 2021

Hello, Trendlocker.co & Team,

Thanks for your review, we really appreciate it. Glad to know you had a positive happy experience. We're really glad and lucky to have Kevon with us!
You can contact us anytime for any app-related support.
We wish Trendlocker.co great successes and all the very best!
Cheers!

`Harish - Customer Success Team

July 29, 2021

Customer service is MAGNIFICENT!!! Their response time was like no other via email and they were able to get the kinks fixed!!!!

cr8tionofhappiness
United States
About 2 months using the app
Product Customizer replied August 2, 2021

Hello to our friends from cr8tionofhappiness

Patricia, thank you so much for leaving us this awesome review! We really appreciate the kudos! We are glad we could help, don't hesitate to reach out to us if you have any more queries.

Cheers,
-Pushpesh & the Product Customizer Support Team