Reviews (1,776)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust customization capabilities, ideal for businesses such as personalized gift shops. It simplifies product management by reducing the need for multiple variants and enhances inventory management. The app supports various customization tools like dropdown lists, checkboxes, and image uploads, and allows bulk application of templates to products for increased efficiency. It is noted for its reliability and strong performance. Customer support is exceptional, with a responsive team available through live chat, email, and Zoom, often providing proactive help to optimize app integration. Merchants appreciate the improved shopping experience and operational efficiency it offers.

September 3, 2020

The technical support department is too bad, always prolonging the support time, badly affecting the business. 1 star

Family Shark
Vietnam
About 1 year using the app
Product Customizer replied September 4, 2020

Thank you very much for leaving us this feedback. This is Sean, the Customer Success Manager with Product Customizer.

I see that your unique theme was causing a rare issue with compatibility with our app, and it did take our support team longer than normal as they tried to get to the bottom of it. I'm VERY sorry about this, it is not at all what we aim for.

We would love the chance to try this again? I can personally make sure you are 100% taken care of and get our BEST developers to get it right for your stores theme right away.

Please let me know if I can help you with that? Again I'm very sorry about your experience.

Sean H - Customer Success Manager

Edited March 23, 2019

Unfortunatelly, I have to change my review. App is not performing well (when a product has an additional paid option made by this app, after removing this product from a cart this paid option IS NOT removed and it's impossible to remove it; and on mobile, you can't remove neigher this product nor this paid option).
I did report this issue over three weeks ago and still it's not fixed. And for two weeks now I have no info from their part.
It's not at all professional and even if I like the rest part of this app, I just decided to delete it and use the other one. Sorry, but my store should work in 100% correctly. And with this app it doesn't.

ORIGINAL REVIEW:

I use this app for over a year now and I can't imagine my store without it.
Since I sell customized baby fashion, I need an app which gives me a possibility to add baby's name, birth date, or any other custom option. What is also very important to me is that I have more than 100 variants in almost all my products, and thanks to Product Customizer I can offer these products with ease.

What I really love in this app is conditional logic and the team (which is really helpfull).
The only thing I'd like to have in this app and which is missing is the product's photo change while changing product options.
But even that, for me it's the best app for products options.

SiMEDIO
Poland
Over 1 year using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team

April 21, 2022

They helped so much!! Such an amazing experience! I needed help so they hopped on a call with me and it well so smooth !

GreetTheGood
United States
15 days using the app
Product Customizer replied April 22, 2022

Hello to our friends at GreetTheGood

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with issues on a live call. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

October 4, 2023

Nicoz was great to work with. He had me up and running quickly and helped me correct a problem. Thank you so much!!

Mandy's Art Totes
United States
15 days using the app
Product Customizer replied October 6, 2023

Greetings Mandy's Art Totes,

It is great that you took the time to reach out when you needed assistance and Nicoz was able to fix what you needed. We strive to give the best customer support with the quickest turnaround. Thank you for leaving this review!

The Product Options and Customizer support team

December 13, 2022

Very uselful and good app. Works well and the customer service is fast and they are very helpul. Recommend

Ellyjewel
Finland
15 days using the app
Product Customizer replied December 14, 2022

Hello to our friends at Ellyjewel

Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

December 11, 2019

The support team is really good and very active. I emailed support and they are really fast in responding back and help me fix the issue within an hour. :)

Tjewelry
Canada
15 days using the app
Product Customizer replied December 11, 2019

Hello friends from Tjewelry!
Many thanks for taking the time to give us this 5-star rating. Our team does try hard to respond quickly and we're thrilled that you think the support team is "really good." We appreciate your business and hope your store sells millions! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

March 22, 2021

Developer replied in the live chat within 30 seconds then helped me setup exactly what I needed. Fantastic customer service. $50 for pricing option functionality is too expensive per month IMO so I am not sure I will be able to proceed with it but customer service is great.

House Pour Drinks
United Kingdom
11 months using the app
Product Customizer replied March 24, 2021

Hello to our friends from House Pour Drinks

Thank you for leaving this superb review! We are super happy that we could assist you! Don't hesitate to reach out to us with any additional queries you may have :-)

-Melissa & the Product Customizer Support Team

February 3, 2023

Had a few hiccups with integrating this with Shogun, but Aman helped me out. Excellent customer support, highly recommend this!

GP by Rodney Jason
Netherlands
15 days using the app
Product Customizer replied February 6, 2023

Hello to our friends at GP by Rodney Jason

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that Aman was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

April 21, 2014

The best customer support ever! I needed some tweaking with a newer theme and the PC team stepped up big time. The features of PC will give you the edge in the ability to setup your store exactly how you want with unlimited variants. Setup and implementation is a piece of cake. I highly recommend PC both for the app features and their top shelf customer service!

PrintBrook.com
United States
14 days using the app
February 19, 2014

This App is amazing! I only wish I had found it sooner! It has solved and resolved all of the issues I was having!!

Klick & Klasp!
United States
14 days using the app