Reviews (1,754)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to add diverse customization options to products, such as text inputs, file uploads, and dropdown menus, which is especially beneficial for businesses like personalized gift shops. It features templates that simplify the customization process, saving time and enhancing user experience. The app is praised for its reliable performance and the support team is noted for their quick and effective assistance through live chat, email, and Zoom calls. Merchants recommend it for its comprehensive features, ease of use, and excellent customer support, highlighting its flexibility in managing complex product variants and conditions. Long-term merchants report high satisfaction, emphasizing its stability and effectiveness in meeting business needs.

September 1, 2022

Good app and wonderful support. I ask for assistance and It was perfect. Thanks for everything. Best regaards

BeSCOUT
Belgium
16 days using the app
Product Customizer replied September 2, 2022

Hello to our friends at BeSCOUT

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Product Customizer Support Team

April 4, 2024

Parfait

GIU BIJOUX PARIS
France
About 1 hour using the app
Product Customizer replied April 5, 2024

Salut Giu Bijoux Paris,

Merci de nous avoir laissé cet avis! Nous sommes toujours là pour vous aider!

October 4, 2023

Nicoz was great to work with. He had me up and running quickly and helped me correct a problem. Thank you so much!!

Mandy's Art Totes
United States
15 days using the app
Product Customizer replied October 6, 2023

Greetings Mandy's Art Totes,

It is great that you took the time to reach out when you needed assistance and Nicoz was able to fix what you needed. We strive to give the best customer support with the quickest turnaround. Thank you for leaving this review!

The Product Options and Customizer support team

February 10, 2014

I just Download the App, and i'm love.... That's Great Solution for my Business

Home of The Magic Mug
United States
15 days using the app
April 21, 2022

They helped so much!! Such an amazing experience! I needed help so they hopped on a call with me and it well so smooth !

GreetTheGood
United States
15 days using the app
Product Customizer replied April 22, 2022

Hello to our friends at GreetTheGood

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with issues on a live call. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

December 13, 2022

Very uselful and good app. Works well and the customer service is fast and they are very helpul. Recommend

Ellyjewel
Finland
15 days using the app
Product Customizer replied December 14, 2022

Hello to our friends at Ellyjewel

Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

December 11, 2019

The support team is really good and very active. I emailed support and they are really fast in responding back and help me fix the issue within an hour. :)

Tjewelry
Canada
15 days using the app
Product Customizer replied December 11, 2019

Hello friends from Tjewelry!
Many thanks for taking the time to give us this 5-star rating. Our team does try hard to respond quickly and we're thrilled that you think the support team is "really good." We appreciate your business and hope your store sells millions! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

March 15, 2024

Very helpful! Tech support was a lifesaver when I needed help. Very prompt service. Love this app!

Ellie & Co.
United States
About 6 hours using the app
Product Customizer replied March 18, 2024

Hi Ellie & Co,

Thanks for the kind words! We take enormous pride in offering the best customer experience possible and we're always thrilled to receive feedback that we've hit the mark. Please do not hesitate to reach out to us for any future needs!

February 3, 2023

Had a few hiccups with integrating this with Shogun, but Aman helped me out. Excellent customer support, highly recommend this!

GP by Rodney Jason
Netherlands
15 days using the app
Product Customizer replied February 6, 2023

Hello to our friends at GP by Rodney Jason

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that Aman was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

April 21, 2014

The best customer support ever! I needed some tweaking with a newer theme and the PC team stepped up big time. The features of PC will give you the edge in the ability to setup your store exactly how you want with unlimited variants. Setup and implementation is a piece of cake. I highly recommend PC both for the app features and their top shelf customer service!

PrintBrook.com
United States
14 days using the app