Reviews (1,757)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to add diverse customization options to products, such as text inputs, file uploads, and dropdown menus, which is especially beneficial for businesses like personalized gift shops. It features templates that simplify the customization process, saving time and enhancing user experience. The app is praised for its reliable performance and the support team is noted for their quick and effective assistance through live chat, email, and Zoom calls. Merchants recommend it for its comprehensive features, ease of use, and excellent customer support, highlighting its flexibility in managing complex product variants and conditions. Long-term merchants report high satisfaction, emphasizing its stability and effectiveness in meeting business needs.

March 29, 2019

Set up was quick after I added the app with their team installing for me within an hour or so. Had an issue with the options not displaying, this was fixed within about an hour too. Once I was up and running the app works exactly how I wanted it to so far and I look forward to seeing what else it can do.

Bee Equipment
United Kingdom
1 day using the app
Product Customizer replied April 1, 2019

Thanks for the great review! Yes, because every Shopify theme is different, we have to hop into every account for every new user of our app to make sure our app is syncing with their particular theme seamlessly. Thanks for giving us the hour or two needed to get it all in place! Enjoy and let us know if you have any questions or need any direction along the way :) -Sean & The Product Customizer for Shopify Support Team

February 1, 2014

This is a great little app.
Unbelievably simple and straight forward.
Talk about a time saver

Why can't all the others be like it??? :-)

Looking forward to adding more products to my catalog!

Bitch T-Shirts™
United States
1 day using the app
July 13, 2022

I was having some problem with setting the app up on my Site. I contacted them and they were back with me in just a few minutes. They set everything up for me. The service was outstanding

Gift Basket Village
United States
1 day using the app
Product Customizer replied July 14, 2022

Hello to our friends at Gift Basket Village

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Cheers,
Pushpesh & the Product Customizer Support Team

November 29, 2021

This app did exactly what I did it to. Had a small issue with install but customer service was quick and fixed my issue! Would Recommended.

Preuss Pets
United States
About 24 hours using the app
Product Customizer replied November 30, 2021

Hi Preuss Pets,

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. We love having you as a customer and are always here to help your Shopify store succeed! We are so glad our team was able to assist you!

`Harish - Customer Success Team! :D Cheers!

March 3, 2019

It's awesome! I really like it! I used it for my shop with cases/t-shirts/mugs it works with everything!

Printery
Romania
About 23 hours using the app
Edited June 12, 2020

The worst app and customer support ever, I have been in troubles to put my data then the app crashed and the support deleted my data without any permission and told me they solved the problem, I added the data and setup everything again then it crashed again, Support replies after 5 mails and a week of waiting, they destroyed and delayed my business and deals, Please choose any other app.

Tagged By Coby
United Arab Emirates
23 days using the app
Product Customizer replied May 26, 2020

Hello friends from Tagged By Coby!

SO appreciate the time you took to give this great review! We are pretty proud of both our our great customer support AND our app! We hope your store is immensely successful! Let us know if there are every any questions or issues -- always here to help :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

July 22, 2022

It is a very awesome app, it is can help you make awesome products, and the team is very helpful! Highly recommend

TheRusticFurniture
United States
About 21 hours using the app
Product Customizer replied July 25, 2022

Hello to our friends at TheRusticFurniture

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! We appreciate the recommendation!

Tanu & The Product Customizer Support Team

June 30, 2022

Had a problem installing it, they are very quick in response and fixing the problem! Definitely recommend!

Intelligent Mobility Tools
United States
About 20 hours using the app
Product Customizer replied July 1, 2022

Hello to our friends at Intelligent Mobility Tools

We are incredibly grateful that you took the time out to leave us such a wonderful review. We're delighted to hear that you are enjoying Product Customizer. We love having you as a customer and we are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Product Customizer Support Team

April 28, 2023

Sono stati cordialissimi e mi hanno seguita in ogni mia richiesta, all'inizio avevo qualche difficoltà ma mi hanno mandato immagini e video tutorial direttamanete dal mio sito per spiegarmi. Grazie ancora!

CREARELAB
Italy
About 20 hours using the app
Product Customizer replied April 28, 2023

Ciao ai nostri amici di CREARELAB

Grazie per la fantastica recensione. Siamo lieti di sapere che hai avuto un'esperienza positiva con la nostra app e che il nostro team di supporto è stato in grado di aiutarti. Apprezziamo davvero la tua attività e siamo molto grati per la fiducia che hai riposto in noi. Vorremmo ringraziare i fantastici clienti come te per il tuo straordinario supporto! Sei forte!

Saluti,
Pushpesh e il team di supporto per la personalizzazione del prodotto

January 27, 2022

App is great to use, the teams are very responsive and helpful. I spoke with several support person over a period of a few days, all are very helpful with improving our listing.

Freshideasstarthere
Canada
18 days using the app
Product Customizer replied January 28, 2022

Hello to our friends from Freshideasstarthere

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team