Reviews (1,784)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.
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very helpful. great service
Hi Tsutomu Lures,
Thank you for your kind words! We're thrilled to hear that you found our app helpful and enjoyed our service. Your satisfaction is our top priority, and we're always here to support you. Thanks again for sharing!
Great customer service and quick turnaround on problem solving. This app meets tons of needs for my business and is better than another app that claimed to do something similar. Very user-friendly!
Hi shopbrushandline,
This is a very nice review to read, thank you so much for taking the time to write it! Our development and support teams are constantly at work to make the app as easy to use as possible, and we're always here to provide live support when it is needed. Please always feel free to reach out to us for any future needs!
Really great app that does exactly what you want it to! The support team are so responsive and helpful should you get stuck or confused! Easy to use, easy to customize, fantastic for your store
Greetings The Bauble Studio,
It is great to hear that Product Options & Customizer has been a great app for your store. We are happy that the support team was able to quickly assist you and help you customize the options you needed to promote success. Thanks for taking the time to recognize us!
The Support Team
The best part about this app, is the fast and super friendly support I got any time I sent a chat request.
Customer support is always greatly appreciated.
Greetings Cocoita,
Thank you for acknowledging our support team and leaving this great review. We are happy that you received quick resolution to your chat request and were able to get the help tht you needed. Do not hesitate to reach out to us anytime you need.
The Support Team
I recently engaged with Product Options & Customizer, and I am thoroughly impressed. The service provided is exceptional, exceeding my expectations in every aspect.
What truly sets this service apart is the remarkable customer support. The team is not only highly knowledgeable but also incredibly prompt in their responses. Any questions or concerns I had were addressed swiftly, showcasing a dedication to customer satisfaction that is truly commendable.
The support team ensured a seamless experience with the service, offering clear solutions to any issues I encountered. Their professionalism and eagerness to assist made a lasting impression.
Hi Vincere,
This is a fantastic review and we appreciate you taking the time to leave it for Product Options & Customizer and the team. We strive to provide the best customer support services to our merchants and we are happy that you got to experience this with our team. We want to always be assisting and educating when we interact and it appears that you experienced that. We all know the importance of a great customer service experience. It is vital to our business. Thank you again and do not hesitate to reach out anytime you need us!
This app constantly crashes, you have to check it everyday to ensure its options are working. Today noticed options were missing, clicked on app, it had an update of the app. App updated and now I can't see any of my account information. Page comes up blank. Been waiting on support response all day. Customers cannot check out due to issues on the listing not showing. it's good when it does decide to work. but the inconsistency is truly getting annoying.
Hi JAS CRAFT CREATIONS,
We are aware that you are experiencing an issue where product options seem to be getting duplicated when creating new products. Unfortunately, we have not been able to replicate the issue yet. Our team will be reaching out to you shortly to arrange a meeting so that we can observe the issue and troubleshoot it with you in real-time.
Regarding the issue with the email associated with your account, this typically comes from the email associated with your Shopify account, which we cannot alter. We were able to manually update your email address in our system to rectify this, but we still recommend that you doublecheck Shopify to ensure that the correct information is there as well.
We're sorry for the inconvenience this has caused and are determined to make this right for you.
Update 1/30/2024: The problem you are experiencing is due to duplicating a product. When you do this, all of the options show up on the duplicated product. In order to get past this, you will have to create a new product instead of duplicating.
We attempted to meet with you regarding your concerns and you did not want to get on a Zoom call. A representative of our team has also sent you an email. We are going to be attempting to have a call with you within the next 24 hours to assist you. We would appreciate being able to walk with you through everything that you need.
it does the job i needed and the customer service was outstanding. The Tech Support team worked with me until it was all good. The steps can be a bit confusing since this is essentially a bolt-on on top of the Shopify data models and templates. At the end of the day though, it was just want i needed.
Hi Malibu Skate Wear,
Thanks for the positive feedback and for recognizing the effort of our customer service team. Our developers are hard at work making some UI improvements which should make the initial steps much easier in the future. That said, our support team is always here to assist you, so please do not hesitate to reach out!
Got a new theme and the app got installed in a few of minutes. Great customer service like always! Appreciate the assistance!
Hi Eiry Caribbean Art,
We're so happy to hear that you're having a great experience with our app and the team behind it. We believe very strongly that speed of service is critical for our merchants, so this is a gratifying review to read. We are always here to assist you!
fast and responsive customer service!
Hi Sweetwater Labs,
We appreciate your feedback! It's great to hear that you've had a positive experience with our customer service team. Providing fast and responsive support is essential to us. Thanks again for sharing!
Great
Hi Elite Urban,
Thank you for your feedback! We're glad to hear you're satisfied. If you need any assistance, we're here to help!