Product Options & Customizer , 1,605 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.
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We would not recommend using Product Customizer if you need to add options that cost the customer extra. The app has a serious glitch that causes those charges to stick around in the cart even after a customer removes the associated product from their cart. The issue has persisted for months, and the developers have been unable to fix the problem. (Communication on the status of the efforts to resolve the glitch was also very spotty, which just made it more frustrating.) We ended up finding another solution -- for us, that was using Shopify's variants feature -- because the app was costing us too much money in lost sales. It was also a nightmare for our customer service team. Hate to leave a bad review as the idea of the app is great, and the conditional logic feature is one we haven't found elsewhere. But ultimately we'd recommend finding a different solution -- Product Customizer just isn't up to our standards.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
------------------------------
Previous reply:
Friends from KMM,
This is Sean, the Customer Success manager here. Our apologies that our app caused this persistent issue with your store's theme. In rare cases a theme is just too custom for us to find a fix, but that is very rare indeed. Thanks for giving us a chance and I'm sorry it wasn't all you hope it would be! If there is ever anything we can do for you to help redeem your experience (if and when you change your theme in the future) please do let us know.
We try our hardest to solve 100% of client issues, and it really bums us out when one can't be resolved. Thanks for your communication.
Updated my product in my store. It doesn't showed inside this apps. ZZzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Hello!
This is Sean, the Customer Success Manager for Product Customizer.
I'm so sorry that there was a delay between when you updated a product on your store and when it showed in our app. Usually that takes 1-2 seconds... sometimes if it is a bigger change (or a whole bunch of changes), it can take 1-2 minutes.
Can you let me know if you saw that issue again? It should be VERY rare with our app.
We are always also working on improvements to our app, so we will be working on this right away! Thanks so much! Let me know if there is anything we can do for you to earn a better rating here... we try very hard to give 100% of our clients an AWESOME experience, 100% of the time! :)
Sean H & The Product Options & Customizer Support Team
Im sure the app is fine but the customer service is terrible. Two weeks without a reply and my store has had to be closed the entire time. These guys have cost me afortune and cannot be relied upon if your business needs custom options.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
------------------------------
Previous reply:
Hello and thanks for taking the time to leave this review! This is Sean, the Customer Success manager. Your issue was extremely unique, and required developer help to fix. This is NOT normal for users of our app, so our sincerest apologies that you experienced that. Bottom line, with any developer issues, the client always has the option to uninstall the app, or use a good workaround temporarily until the fix is done... I had hoped our dev team would get to the bottom of your issue within a week, but sometimes it takes them a couple of weeks with a very unique and abnormal issue like this one. I have followed up with our team and they should have the fix done in the next couple of business days (crossing fingers!).
Still here to help in the ways that we can, and even when it takes big $$ to our dev team to fix, we do get it done - just don't have a lot of control over the time frame with custom fixes. Thanks for your understanding! I'll email you as soon as this is ready of course...
This app is not working and now a days we have to work with everything ready for Christmas and more promotions.. Please react!!!!!!
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
------------------------------
Previous reply:
Hello friends from Minfy.mx! We had a bit of a scare with our server yesterday morning, but it turned out to be a non-issue. We just always want to over-communicate in situations where users might be affected, and we always put a message up if there is any chance our server might be in a backlog.
Please let me know if you have any questions -- and let me know what I can do for you to convince you to give us a few more stars on your review? We are here to help, 24/7 M-F, and most hours on the weekends as well.
Thanks for your communication!
-Sean H & The Product Customizer Team
very unsatisfied with the customer service. Had to uninstall.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
After removing the App it's still there on my Theme code causing conflict with the New App that i have install on my shop, have contact the DEV team for solution to Remove Completely their App form my Store. Still waiting their response....
Hello again friends from EUG Fashion!
Just a friendly followup to make sure your issue is resolved? We did respond and fixed the code the same day you emailed us and posted this review. We are always here to help, no matter what...
Would still love for you to remove this review? Would be much appreciated!
Sean and The Product Customizer Team
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Reply June 8:
Happy Monday!
Friendly followup to make double-sure that you are taken care of now? We did revert your theme's coding to the original 2 days ago (the same day you emailed us about this). Should be fixed, we're always happy to do that!
If you're good to go now, we'd love it if you could remove that 1-star review you left for our app... it REALLY hurts us to get even 1 of those :(
Please let me know what else I can do for you. Here to help...
Sean H & The Product Customizer Team
App didn't work for my theme even after me going into the code and manually entering it. I uninstalled the app and got a message as to why I did I told them what the issue was and they told me to reinstall and they would do the coding them self and give me a free month. I don't care about the month obviously I paid the price the first time I just need a product that works. I responded to the email and got automated response that basically said Hi thanks for installing we've looked at your code and looks like everything is functioning properly let us know if you need anything... I then respond is this a bot and a rep named Sean answered no this is not a bot... but the later explains to me that it was an automated message(aka a bot!!) after me explaining my frustration on the situation not being handled. The conversation went back and forth about petty details that kinda shifted blame from them to me instead of this guy looking at our conversation thread and coming up with a solution to my existing problem. Needless to say its not a big deal to some but to me this was a very bad experience when I already had uninstalled the app and moved on and they asked to make it right but I still don't have a working product a week later because I'm spending 20-30mins of my time explaining irrelevant details with Sean. I'm glad I know how to problem solve and created my options through the existing product variables that comes with shopify as a temporary fix or I would have been scrambling because Sean don't know how to do his job correctly. Hope This saves someone else the headache. My shop is dksuitcity.shop so the users know this is a real person. Hope this isn't to wordy. I tried to skip a few things that are unimportant to my point.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
One of Worst app in this category.. product not able to synced with real time.. every time i have to contact to customer support.. what the hell is this also they charge 19$ for nothing..
Just a friendly followup here - we never heard from you on how we could help fix this. We really want to help... Could you let us know? Thanks!
-Sean
Hello to our friends from Fitness Cube!
Thanks for leaving this review, and I'm so sorry the app didn't work as expected. That is not a normal issue that our users have, so sincerest apologies.
Did you know that our app includes 100% Free and Unlimited support? We would have fixed that for you right away if we had known about this issue. With our app, changes to products or product options DO UPDATE in real-time. But if they weren't on your store, we could have fixed that immediately...
Can you give us a chance to fix this for you? Happy to credit that charge back to you right away as well...
Please let me know asap - we are 100% here to help, 24/7...
Sean H & The Product Customizer Support Team
We can't change from lenguage their automatic comments, and we would like to start to sell to other Countries with other lenguages, this is not so good for us.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous :)
You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
------------------------------
Previous reply:
Hello again!
Did you get your concern answered? Would you consider either deleting this 1-star review for our app, or adding more stars? It would REALLY help us! :) Thanks ahead of time!
-Sean H, Customer Success Manager
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Original Reply: Hello! This is Sean, the Customer Success Manager with Product Customizer.
Very sorry that our app cannot currently automatically translate its words into other languages. Most apps cannot do this. We will consider it for a future upgrade though!
Would you consider removing this 1-star review or deleting the review? That would be VERY appreciated. Most apps cannot do this, so I don't think we deserve this very harmful review...
Thanks! I will email you directly also.
Sean H & The Product Customizer Support Team
You can't use customization for the featured product which is shown on the homepage! Support, very very poor too! They didn't try to help me to add customization for the product on the homepage.
Hey Nemanja,
Thanks for leaving this review, and I'm so sorry the app didn't work as expected for you, so my sincerest apologies.
With your request for customization on the homepage, I want to clarify that we offer customization mainly on the product and cart page. But after receiving your request, the team is trying to figure out if we can create customization for you on the home page for the featured product. That is why the support team is taking more than usual time.
We really want to treat all our customers well and wanted to solve their issues as fast as possible. So once again apologize for the bad experience.
Tanveer & The Product Customizer Team