Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly design, and reliable performance, especially for personalized products. They value the time-saving template feature and compatibility with Shopify 2.0 themes. The customer support team is praised for their efficiency and proactive live chat service. The app offers a free plan for testing or single product use and is continuously improved, instilling confidence in its future potential.

May 18, 2015

Installation was easy, the one question I had happened to be on the weekend and the customer service was really helpful, thank you for everything the app is working great and looks good!

DesertDogCollars
United States
About 2 years using the app
Edited January 7, 2024

Works really well for what I use it for. Had issues when I updated to 2.0, but they were very quick to fix it. All good so far!

Great support as always!

Shelf Expression
United States
About 2 years using the app
Product Customizer replied May 10, 2022

Hello to our friends at Shelf Expression

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

July 9, 2020

This app has been great - I have a very customized website and this has made it so easy to add so many variations!

Ebb & Flow Jewelry
Canada
About 2 years using the app
Product Customizer replied July 9, 2020

Hello friends from Ebb & Flow Jewelry

Thanks for leaving us this great review!, glad it's working well for you and you are happy with its performance!.

-Melissa & The Product Options and Customizer Support Team

January 19, 2022

Great App for product Customisation and Add ons! Super helpful team. Special thanks to Kevin for helping us with installation!

Kleiner Fuchs
Germany
About 2 years using the app
Product Customizer replied January 20, 2022

Hello to our friends from Kleiner Fuchs

We're so happy to hear that you are enjoying Product Customizer. We’re pleased that Kevon was able to help you:) We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success!

Tanu & The Product Customizer Support Team

Edited November 15, 2022

Works very well now, and when I had an issue, customer service solved it in 5 minutes! Works better than any other custom add-on app I've tried.

Bloomtown
United Kingdom
About 2 years using the app
Product Customizer replied October 30, 2020

Hello to our friends from Bloomtown,

Thanks for the word on this. Regarding the first issue, with that order that came through with no billing, we'd need to investigate it a bit further. On the second item, it is a normal way the app works with Shopify checkout (which is restricted to app developers). I'll email you from our support team email box.

Thanks for raising these - we will help as much as possible!

- Melissa & The Product Options & Customizer Team

November 4, 2022

Great customizability, easy to use, fair price and amazing customer support. if you are looking for an app in this category, Product Options & Customizer is definitely your best choice!

Little L's Artisan Dog Treats
United States
About 2 years using the app
Product Customizer replied November 8, 2022

Hello to our friends from Little L's Artisan Dog Treats

Thank you for leaving this thoughtful review! We appreciate you taking the time to write this! We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

April 8, 2014

This is the only way I could find to give customer huge number of multiple variants. It has worked amazing and is super easy to use. Love this app. Super affordable.

High-VoltageVapes
United States
About 2 years using the app
September 24, 2021

We have used Product Customiser for some time with absolutely no problems, we recently updated our online store & the support from the Product Customizer team was great! Recommend!

PHYLLi
Australia
About 2 years using the app
Product Customizer replied September 26, 2021

Hello to our friends from PHYLLi

We are very happy that we were able to assist you. We sincerely appreciate this honest and thoughtful review. It makes all our hard work worthwhile. We wish you and your store great success !!

Cheers,
Pushpesh & the Product Customizer Support Team

Edited November 16, 2022

Excellent customer service! The app works great. Tech support are very quick to respond. I highly recommend this app!

sparkly studio
Philippines
About 2 years using the app
Product Customizer replied November 16, 2022

Hello to our friends at sparkly studio

Thank you for the amazing review and the recommendation. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

January 10, 2014

The best part about this app is the simplicity of installation. I cannot articulate how EASY this was to install and use. We did have (1) issue with the app conflicting with our theme's set-up in the shopping cart, but Max fixed it for us very quickly. Thanks, Max! You guys have a great product and a great team!

libertypressonline
United States
About 2 years using the app