Reviews (1,779)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust customization capabilities, ideal for businesses such as personalized gift shops. It simplifies product management by reducing the need for multiple variants and enhances inventory management. The app supports various customization tools like dropdown lists, checkboxes, and image uploads, and allows bulk application of templates to products for increased efficiency. It is noted for its reliability and strong performance. Customer support is exceptional, with a responsive team available through live chat, email, and Zoom, often providing proactive help to optimize app integration. Merchants appreciate the improved shopping experience and operational efficiency it offers.

March 6, 2014

This is pretty easy to use as Apps go. There are things I wish it would do (like adding a set of customizations to a full collection all at once) but overall it's a good deal for $4/month.

Custom Candy Creations
United States
Over 1 year using the app
November 17, 2021

We have been using this app for a few months now to add more variants onto our products and so far we are extremely happy with it. The aftercare is also exceptional

PJD Guitars
United Kingdom
Over 1 year using the app
Product Customizer replied November 17, 2021

Hello, PJD Guitars & Team,

Thanks for your review, we really appreciate it. Glad to know you had a positive happy experience. You can contact us anytime for any app-related support.
We wish PJD Guitars great successes and all the very best!
Cheers! :D

`Harish - Customer Success Team

March 20, 2022

very fast and instant help on live chat! wonderful. i am still testing the app but so far it looks great. recommended

Jan's Sketch Book
Hong Kong SAR
Over 1 year using the app
Product Customizer replied March 22, 2022

Hello to our friends at Jan's Sketch Book

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! We appreciate the high recommendation.

Tanu & The Product Customizer Support Team

May 22, 2019

This app is perfect for anyone that needs to add product options. Easy to use and set-up plus the support staff are excellent.

Galway Irish Crystal
Ireland
Over 1 year using the app
Product Customizer replied May 28, 2019

Hello friends from Galway Irish Crystal! Thanks for the kudos for our support team. Glad the app is easy to use for you... I like that too, makes my job a little easier when building out our demo store and helping others build out their stores. Love your store's products! Very cool and may you enjoy immense success!
-Sean H, Customer Success Manager, Product Options & Customizer

September 14, 2022

This app has awesome features and customer support is great (currently working with the free version)

KISPER
United States
Over 1 year using the app
Product Customizer replied September 15, 2022

Hello to our friends at KISPER

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

May 1, 2021

This app does exactly what I wanted AND, to top it off, the support I received was super fast and helpful! I for sure recommend this app and wouldn't hesitate to use it again in the future.

Your Photo Masks
United States
Over 1 year using the app
Product Customizer replied May 4, 2021

Hello to our friends from Your Photo Masks

Thank you so much for leaving this awesome review! We appreciate you :-) All the best on your e-commerce journey!

-Melissa & the Product Customizer Support Team

July 24, 2019

Really like the application and the bulk edit options. Awesome support on functionality and recommendations.

Scent of Duty
United States
Over 1 year using the app
Product Customizer replied August 19, 2019

Hello friends from Scent of Duty,

We so appreciate the positive review for our app here! Yes, the bulk edit options can be really helpful with hundreds (or more) of products that all have similar options. If there's ever any other ways we can support you, please let us know. Have a great one and hope your store sees TONS of visitors!

-Sean the Customer Success Manager, & The Product Options and Customizer Support Team

November 17, 2014

This app is exactly what I was looking for. I sell personalised prints, so needs for every order to be personalised. Each product needs different bits to be personalised as well, so I required flexibility as well. I downloaded the app and had it working in moments, adding personalisation fields to every product with ease. To make things better, I had a slight issue with one small part of the app, emailed ShopStorm looking for some guidance, and instead of getting guidance....they went ahead and fixed the small bug for me.....while I was at home in bed :-)

I really couldn't ask for a better service than that....I have been superimpressed with the app, and super-impressed with the back-up servie from ShopStorm......ten out of ten from me!

Bravacado
Ireland
Over 1 year using the app
June 25, 2021

Great app!
Great customer service team. They are here and ready to help whenever you need. I would definitely recommend!

My Nurse's Jewel
United States
Over 1 year using the app
Product Customizer replied June 29, 2021

Hello to our friends from My Nurse's Jewel

Thank you for leaving us this great review! We appreciate you so much for taking the time out to write this!

-Melissa & the Product Customizer Support Team

August 31, 2022

Great product, and does precisely what it says on the tin and customer service is very helpful. Will be using for a ling time coming.

Rennet & Rind
United Kingdom
Over 1 year using the app
Product Customizer replied September 2, 2022

Hello to our friends at Rennet & Rind

Thank you for the glowing review and the recommendation. We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team