Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

January 26, 2021

Product Options and Customizer is a Great App that allowed us to setup our product options quickly. Their amazing support team provided fast support when we needed it.

HartCo. Home & Body
Australia
9 months using the app
Product Customizer replied January 27, 2021

Hello to our friends from HartCo. Home & Body

Thanks for leaving us this fantastic review! We’re glad we could assist and we're pleased our efforts resonated with you! :-) We wish you and your store all the best online!

-Melissa & The Product Options & Customizer Team

October 25, 2013

These features should come as standard in Shopify, but seeing as they don't this is the best way of getting them.

Really simple to use, nice and cheap and not overcomplicated with too many features.

Candygeeks
United Kingdom
9 months using the app
March 25, 2021

Great customer service, easy to use app, highly recommended to anyone who is looking for an app with different variants.

Novalico
United States
9 months using the app
Product Customizer replied March 29, 2021

Hello to our friends from Novalico

We are happy we could assist! Thank you for leaving us this awesome review :-)

-Melissa & the Product Customizer Support Team

February 9, 2022

I've used this app off and on many years. Since have come back again to use it and it's definitely worth it. It's pretty pricey for an app, so that is a downfall.. And with the 8-12 span of responses due to being in 2 different parts of the world. But it's still worth it.

That's The Cake Bakery
United States
9 months using the app
Product Customizer replied February 9, 2022

Hello to our friends from That's The Cake Bakery

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

July 8, 2014

This app is such a time saver and simple to use! I'm giving it 5 stars not only based on the app itself, but also the developers' customer service! At first, I ran into a problem; it wasn't showing any of my saved sets. I was disappointed because I needed it to work. I have a LOT of variants. I contacted them and they got back to me very quickly! They worked on it until it was fixed and they updated me every step of the way. Not only is the app great, but so are their people!!

Trough Creek Candle Co.
United States
9 months using the app
January 2, 2014

Very easy to work with, hardest bit was adding the snippets

LacedUP Lifestyle
United States
9 months using the app
February 2, 2022

The support is phenomenal. They go above and beyond to make sure the app works with your website. Varied pricing makes it easy to choose what features you want to pay for. Awesome app overall.

Deranged Screen Prints
United States
9 months using the app
Product Customizer replied February 4, 2022

Hello to our friends from Deranged Screen Prints

Thank you for this amazing review. We're so happy to hear that you are enjoying Product Customizer. We at Product Customizer go above and beyond to help every merchant and I am glad that we hit the mark for you. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

February 17, 2014

Its a great app! Does what it says!

Papergem
United Kingdom
9 months using the app
October 13, 2021

I had a problem with my theme and asked support for help. I thought it would take at least an hour, but it was amazing! Instant service and my problem was resolved in less than 5 minutes. Very good app! I recommend

Giocolatê
Brazil
9 months using the app
Product Customizer replied October 17, 2021

Hello to our friends from Giocolatê

We’re pleased that we were able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

January 10, 2021

Excellent customer service! First of all, the app is super easy to use and allows my customers to upload photos directly to my site for personalized orders. When I switched themes I had an issue with the app and they helped me right away. Thank you!

Cafe Emporos
United States
9 months using the app
Product Customizer replied January 12, 2021

Hello to our friends from Cafe Emporos

Thank you so much for leaving us this kind review! We are glad that you love the app and we are glad we could assist you! Thank you for your support :-)

-Melissa & The Product Options & Customizer Team