Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features and user-friendly interface. They find the mass application of options to products efficient and ideal for custom product businesses. The app's support team is noted for their quick responses and proactive problem-solving, often directly resolving issues in merchant accounts. Its consistent performance and ongoing improvements have led to numerous recommendations and long-term usage.

January 19, 2024

I tried a few other apps but they just werent meeting my needs.This is when i downloaded this app. I cant recommend it enough as i can add in any product option i need. it has solved all my problems for my site. I also cant recommend the live chat tech support enough, Shevaughn was very friendly and helpful and helped me solve my problem in under 20 minutes.

ABCDesignz
United Kingdom
8 months using the app
Product Customizer replied January 22, 2024

Hello ABCDesignz,

Thank you for taking the time to write this fantastic review. It is great to hear that Product Options & Customizer is what you need for your store and that Shevaughn was able to assist you with your set up! We are here if you need us and we appreciate your business.

The Support Team

March 4, 2024

Excellent and timely customer service. The app works very well.

Great Gift World
United States
Almost 7 years using the app
Product Customizer replied March 6, 2024

Hi Great Gift World,

Thanks for the kind words, please do not hesitate to reach out to us for any future needs!

Edited March 3, 2024

A great app for all those is product customization business. I am more than pleased with level of professional assistance from the team. Their response is timely and always go an extra mile to answer your query. The upload of the images into Shopify is seamless when using this app.

Photo Gifts Online
South Africa
About 1 month using the app
Product Customizer replied February 23, 2024

Hi there Photo Gifts Online,

We love to hear that Product Options & Customizer is giving you the customization that you are looking for. Thanks for giving us this great review.

The Support Team

April 22, 2024

I Love that this app allows you to use the free plan to test/use all the features (One product at a time). That particular set up really helped me offer a featured product with a special customization. The idea to customize one product at a time as a special deal hadn't occurred to me until the free version only allowed one product at a time. I think it's going to work out great to start with and I will probably be able to upgrade to the next level plan if needed as my business grows. The zoom support call I scheduled was super helpful too! Thank you Product Customer! I count you a blessing from God!

Bearing Record
United States
3 days using the app
Product Customizer replied April 29, 2024

Hi Bearing Record,

Thank you for your feedback! We're glad the free plan meets your needs and that our zoom support was helpful. We look forward to supporting your business as it grows. Your appreciation means a lot to us!

January 31, 2024

Great app - meets our needs and also has immediate customer service if needed.

Brian de Staic
Ireland
Over 9 years using the app
Product Customizer replied February 1, 2024

Hi there Brian de Staic,

Thanks for leaving us this 5-star review. We strive to provide the best customer support services for our merchants and we are happy that you got the immediate assistance that you needed. We are here to help anytime!

The Support Team

March 11, 2024

Great customer service and quick turnaround on problem solving. This app meets tons of needs for my business and is better than another app that claimed to do something similar. Very user-friendly!

shopbrushandline
United States
About 1 month using the app
Product Customizer replied March 14, 2024

Hi shopbrushandline,

This is a very nice review to read, thank you so much for taking the time to write it! Our development and support teams are constantly at work to make the app as easy to use as possible, and we're always here to provide live support when it is needed. Please always feel free to reach out to us for any future needs!

February 29, 2024

The dev team is great, good app too, lets us customize our pages so we can offer more options.

Glass House AU
Australia
About 1 year using the app
Product Customizer replied March 4, 2024

Hi Glass House AU,

We're very pleased to hear that you found the app to be helpful. Our devs are very committed and will be thrilled to hear that you had a great experience with our application!

February 16, 2024

I'm still learning how to use this app with my store, as my store is relatively new. I figured out how to add the customization through Googling and YouTube, but had some trouble when I tried to add customization to a second product a couple of weeks later. I reached out to support, and they very quickly got back to me and fixed my issue for me. I definitely see this app being super beneficial for my store, and the customer support behind the app is incredible.

K's Tees Shop
United States
21 days using the app
April 10, 2024

The customer support is great, they helped my right away when it came to an issue that I had, 100% recommend!

Trenton School of Dance | Online Store
United States
About 1 month using the app
Product Customizer replied April 15, 2024

HI Trenton School of Dance,

Thanks for the nice review! We're thrilled that you had a great experience with our support team. Please always feel free to reach out!

April 4, 2024

Great customer support. Needed to be double checked to make sure everything was working, and they responded fast and got everything looking perfect. Looking forward to happy customers!

Armonia
United States
14 days using the app
Product Customizer replied April 8, 2024

Hi Armonia,

Thank you for the positive feedback! We take great pride in the quality of our customer support so this is very gratifying to read. Please always feel free to reach out to us!