Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

January 29, 2024

The app is extremely easy to navigate and work, but more importantly Shevaughn in customer service is tremendous. He is so diligent and fast at responding to any of our problems and assures that they will be fixed immediately. He's on top of it. I couldn't ask for a better experience!

Nickel & Suede
United States
12 months using the app
Product Customizer replied February 1, 2024

Hello Nickel & Suede,

We appreciate you taking the time to leave this fantastic review! Shevaughn takes pride in giving the best customer support service he can provide and it is great that you got to experience that. We are here if you need us!

The Support Team

April 17, 2024

I had the most wonderful experience with DEEP! He was very helpful, kind and considerate. Deep walked through all of my concerns and helped me make my pages stand out! Thank you so much!! I will recommend.

Doglicious Bakery Bites
United States
15 days using the app
Product Customizer replied April 19, 2024

Hi Doglicious Bakery Bites,

Thanks so much for the positive feedback and for recognizing Deep! He is an excellent team member and will be thrilled to read this. Thanks again!

April 16, 2024

all perfect Aman best support manager

Bsign
Ukraine
About 4 years using the app
Product Customizer replied April 18, 2024

Hi Bsign,

Thanks for the 5 star review and for recognizing Aman. He will be thrilled to read this! We are always here to assist!

March 4, 2024

Service is awesome! Thank you Shevaughn.

OttawaTeamShop.ca
Canada
Over 10 years using the app
Product Customizer replied March 6, 2024

Hi OttawaTeamShop,

Thanks for the nice review, Shevaughn is a rockstar on our team!

January 8, 2024

Always quick to help sort out any issues. Very polite and helpful. Cannot fault. Thanks particularly to Shevaughn for being so patient.

Sketch.Stitch.Love Ltd
United Kingdom
Over 3 years using the app
Product Customizer replied January 10, 2024

Hi there Sketch.Stitch.Love Ltd.,

We appreciate you recognizing our support team. Shevaughn is an amazing team member and we are lucky to have him. Thanks for leaving this review and do not hesitate to reach out for anything.

The Support Team

April 19, 2024

Great customer service! Shevaughn was very helpful and efficient.

In Essence Designs
United States
Over 3 years using the app
Product Customizer replied April 23, 2024

Hi In Essence Designs,

Thanks for your feedback! Customer service is one of our core values and we're glad our team member Shevaughn assisted you with with your needs. Thanks again!

March 14, 2024

Aman offers top-notch customer support. He attentively listens to my website requirements and works closely with me to ensure everything runs seamlessly. I greatly appreciate your dedication and hard work. Thank you!

Contempo Furniture
United States
29 days using the app
Product Customizer replied March 15, 2024

Hi Contempo Furniture,

This review is very gratifying to read. Aman is a top notch member of our team and always goes above and beyond to help our merchants. We are thrilled to read this and feel very privileged to be able to serve merchants such as yourself. Thank you so much for taking the time to write this review!

February 26, 2024

Great app, it was easy to set up, and all necessary customizations in place in no time.
The tutorials are easy to follow and the process is painless.

I did require the help of the team, as an update to the theme broke the configuration. Manage to have the store back online with the customizations in place in no time.

thebigword B.V.
Netherlands
About 1 month using the app
Product Customizer replied February 28, 2024

Greeting thebigword B.V.,

It is great to hear that our tutorials were easy to follow and even better to hear that you reached out to get help when you needed it. Thank you for leaving us this review. We are here to help you anytime you need.

The Support Team

March 17, 2024

Absolutely amazing customer service and so efficient. They have made my day so easy getting back to me straight away with support. I am extremely grateful.

Westlakes Trophies
Australia
11 days using the app
Product Customizer replied March 19, 2024

Hi Westlake Trophies,

Thanks for the nice review! We are very proud of the quality of service that our support team provides, so this review is really gratifying to read. We are always here to assist you!

March 16, 2024

Excellent app and support. This app might seriously have the best customer support ever. The app works great very easily and whatever you can’t figure out, they help you quickly super recommend.

Marianella
United States
16 days using the app
Product Customizer replied March 18, 2024

Hi Marianella,

Thank you so much for taking the time to leave us this review! We are so happy to hear that you had such a positive experience with our support team. All of our team members go above and beyond for our merchants and we are thrilled when this effort is recognized. Thanks again, and please always feel free to reach out to us!