Reviews (25)
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We had some issues getting our Google Shopping Ads launched in the US due to some price discrepancies, but with Carmen's ongoing support and help we were able to solve this problem and get these ads live. Thank you so much!
Thank you! It's our pleasure to help get everything set up and live.
The support on this app is incredible. Honestly they helped customise a feed for Awin which took various emails back and forth for about 2 weeks. They have been so helpful and would recommend them to anyone.
Still continue,They lost our data and nothing there and they charged us BELLA
VP of customer experience not helpful at all in the middle of Skype she disappeared.
When i can't connect to the App which i pay for every month what should i think?
Not good
ABSOLUTELY HORRIBLE, DO NOT BUY! You almost think it`s a scam, given the poor state of the app. I tried to create a custom CSV feed for one our our sales channels and the troubleshooting process is now in it`s second week. Categories are missing every time I open the feed configurator, values from the metafields are sometimes shown, sometimes not. Support sees my feed complete, whereas myself and our integration partner constantly see missing values.
Please save yourself some time and try a different app!
Hello there,
Thanks for using our App and Sorry for inconvienence, our experts looked into this case deeply.
With regards to Categories, you had 3 types of categories, 2 were meta fields and the other was a universal product category/taxonomy that has to be mapped as part of your feed setup in the app. This universal taxonomy/categorization was initially skipped during your initial feed setup which rendered that Category column blank.
We would love to address any issues you are facing and interact with the rep from the shopping channel. Thanks.
This app is a great resource if you are working with shopping engines. Just integrated the new Amazon selling feed and I can't tell you how much time this saves. If you have manually entered Amazon listings before, this removes the need to ever do that again. Highly recommend and the functionality is getting more robust daily. If you have problems just let support know and they fix it or help. 5 Stars for this one.
Easy to use platform that integrates with loads of different shopping platforms. The team at Retail Tower offer exceptional customer service. They're prompt at replying to emails and when you need a little extra help they go out of their way to Skype you and talk you through how to set things up. I literally couldn't speak more highly of this app and the support they give. Thanks!
Used this app to import our product catalog to Pinterest. Amazing customer support, always respond to inquiries in a timely manner. Would definitely recommend. Thanks FeedGeni
Amazing customer service. Installed apps before where there was close to 0% response. Support at RetailTower app is 100% for customer service and prompt responses. Responded within 12 hours and resolved/had answered all my questions within 48hours. Thank you
This app is great if you are looking for a feed for Google Shopping or your Amazon/ebay store. The customer service is excellent and the live chat feature is great.
Great app and amazing support
