UpCharge Fees Addons Surcharge , 136 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to easily add extra fees such as shipping and handling to orders. It's praised for its user-friendly interface, customization options, and positive impact on revenue and workflow. The support team is highly commended for their quick response and expertise. Merchants also value the app's reliability, speed, and feature of listing fees as separate items in the cart.
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I used this app with my Shopify store and am 100% happy. Even when I ran into a bug their customer support was super helpful and fixed everything I wanted super quickly. Top notch app and developer!
From implementation to ongoing support, we couldn't be happier with the Order Surcharge & Product Fees app and the Mageworx team. Great product and partner!
This app was really helpful in creating the additional processing fees we needed to, hidden in the cart but dynamically setup to match totals.
Hello,
We are thrilled to have you as part of the MageWorx family! Thank you for sharing your kind words with us. It means a lot to us and to our entire team! We look forward to serving you again soon!
Have a great day!
Good app for all kinds of fees. The installation is a little tricky, but the customer support is very good and helps you very fast!!
All around "good app", however: Unfortunately, after a few months of use, the app stopped geo-locating our customers. Support assured me they had a new version in the works and that they would not let us down. Fast forward a few months, our team has to single-handedly edit every order that comes in to request more money from the customers after-the-fact, since the app did not add the required fees. This is still not fixed. Being a developer myself, I offered my help to feed the app the proper geo-location from another API on the frontend, myself. This was turned down on their part. I feel there is no resolution to this, as we are patiently waiting for them to update the app. Support is usually very good, Angelika answers very well to every question.
Hello,
Thank you for your feedback.
We use the MaxMind GeoIP database to detect users' IP and apply a fee by location, this functionality was inbuilt to the app initially.
Unfortunately, they have changed their policy, and the detection IPs by states has become no longer available.
In order to move to any other way for IPs detection, we need to redevelop the app (this is what we are currently working on).
We are also changing the working principle of the app, it will no longer generate the temporary products at the backend.
Unfortunately, this process takes time though we are doing our best to finish everything up as soon as possible.
We are terribly sorry for the inconvenience caused.
I like the idea of having the handling fees. I didn't find another tool on the store, unfortunately not always work, not on my case.
Hello,
Thank you for taking the time and share your feedback with us.
We are sorry the app doesn't work for your needs. We are constantly working on improving our apps, collect all the feedback, and feature requests to implement them in future app versions.
Have a great day!
I own a floral distribution business and needed a way to add a percentage to the cart during major floral holidays in order to make up for increased flower costs (valentine's day and mother's day). The team here set it up for me at no charge and helped me with some adjustments to get it right. Very easy to work with and the app works just as described. I'm very pleased overall.
app mostly works, has some slowness about it and can sometimes bug out, but working with developer as it happens to work out why
Five stars. Burgeon Beer Co. is a craft brewery, and we allow our customers to order beer online for in-store pickup. We use a different POS than the Shopify option for onsite sales, so there previously wasn't a way for us to add gratuity for our to-go staff as an option at check-out. This app was a perfect work-around, and tech support is SUPER fast, attentive, and thorough. Def recommend!
Hello,
We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with our team to let them know to keep up the amazing work :)
Thank you, once again, for your kind words.
Have a wonderful day.
Superb customer service. Angelika's always incredibly patient & answers all my questions in a timely matter.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback with MageWorx. Our priority is customer service and we are ecstatic that we met that mark! Kind clients like you make our job a pleasure.
Have a great day!