Reviews (1,792)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting sales and enhancing the customer shopping experience through easy product discovery. It features an intuitive interface and customizable robust filtering options that align with store branding. Merchants also appreciate the detailed analytics that provide insights into customer search behaviors. The support team, often highlighted by their efficiency and particularly a member named Helen, is quick to resolve any issues, ensuring better app functionality and integration with merchant websites.
Refine
-
By rating
This app is crazy-amazing value! It provides functionality that users expect (product filtering) which is not provided by Shopify due to it being tag-based. This app works on BOTH the search results and on the collection pages. The app is very, very configurable for the money, too. The integration (data feed) is simple and seamless through the app, although sometimes it needs a manual sync. It even gets sales data from Shopify so that users can sort by Best Selling. When we have run into any glitches, their support has been super friendly and responsive. I really cannot understand the problems other reviewers claim. We are a mid-size Shopify Plus business (growing to enterprise) with a huge catalog and, sometimes, huge traffic. This app by Globo has held up VERY well!
We had a conflict between Smart Product Filter & Search, and yotpo product reviews - the review star rating wouldn't show at a category level.
Sarah and the dev team resolved it in 24hrs. Fast, efficient and smart. 5-star service, thank you.
Customer service and development team are very good, we found a issue with our website and within 24 hours it was fixed.
Great app, works very well. There was some issues from the begining but they keep helping me over and over again with everything that I want changed for free!
The app does its work efficiently. It provides versatility and reliability for the targeted job. But I am more satisfied with the customer service than the app itself. Helen has been amazing and I have been leaving this review months after signed up. Very fast, very accurate, and don't take her much to understand the issue no matter how confusing I was, as it might be for many other apps representatives.
Highly recommend it!!!
Fantastic service! I needed to add extra code to see the SKU detail in the collection list output and was having trouble sorting it out. I contacted Globo and they responded and added the code themselves all within an hour of me contacting them (I live in New Zealand and was expecting to hear back in about 12 hours). I'm not sure that it gets much better than that. And I am very pleased with how the app works too. Adding to this (Sept 1st), I had another problem which was dealt with in very quick time. Customer Support is very good! And again this week (Nov 2020), their assistance with a problem I was having with Shopify's search functionality was above and beyond what I was expecting. The support really is superb! Adding again (Feb 4th) - More support needed today for a small customization that I didn't think was going to work. Globo's developer came through with the help I needed and solved my problem within a few hours of me getting in touch. So that's 6 out of 5 stars from me! July 2021 - Just needed another small problem that popped up today looked at by Globo and they got back to me within the hour and had the problem sorted in very good time by one of their developers. So that's 7 out of 5 stars for me now. Still very happy with the app and the service. Just had a pagination problem sorted out by Globo support and they acted on it directly = plus one more star! Grant
Great support .... Had a lot of questions regarding customization and getting the filter with the same look and feel as the selected theme. They did a great job! Take a look at www.craftedsociety.com .
upon using this app we found their customer service to be very good and prompt will continue using them and recommend when required to
Absolute perfect! Must have for many stores. Especially recommended because of extreme good customer service and help! To see how well it works visit our site www.scrub-supply.com
using this app from long time. It's great for filtering products and applying the best deals for our customers. I like how it updates me with new products in my niche and is really easy to use. Definitely recommend!