Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, effective bundle and upsell features, and competent customer support. They value its seamless integration with Shopify, customization options, and analytics dashboard for data-driven decisions. Regular updates based on merchant feedback and reported increases in average order value and sales are also highlighted. However, some merchants desire more customization features.

May 10, 2022

Best customer service I have seen on an app yet. answered, helped, explained and completed in under 10 minutes!

Pure Adrenaline Motorsports
United States
About 1 hour using the app
PickyStory replied May 10, 2022

Thank you for this great review. Happy growth with PickyStory!

October 1, 2021

the support I get from this app is outstanding every time. Super responsive, fast and patient to deal with my thousand of questions. The app per se has lot of features I still have to explore but for now it seems to be the best one out there!

Biocasa
Australia
About 1 hour using the app
PickyStory replied October 1, 2021

Thank you for this awesome review. Happy growth with PickyStory!

December 5, 2021

Just downloaded this app and had some minor issues but they were resolved within minutes by Alex! Great customer service. Will happily continue to use this app.

Barx Dogs
Netherlands
About 1 hour using the app
PickyStory replied December 5, 2021

Thank you for this incredible review. Keep growing with PickyStory!

May 18, 2022

Customer support is excellent!! I'm just starting out using the app and on the face of it, it seems to do everything I need and more. Roziel Amor in the customer support team was brilliantly helpful. The only slight snag at the moment is that combo products don't automatically go 'out of stock' if a component isn't available - it's just the 'add to cart' button that stops working, without explanation to the customer. That's the only reason I'm not giving it a full 5 stars. They do say they are working on that aspect though, so fingers crossed they'll have it cracked soon! Thanks for your help Roziel - your service was 5 stars! :)

TUM TUM TOTS
United Kingdom
About 23 hours using the app
PickyStory replied May 18, 2022

Thank you for this review. Keep growing with PickyStory!

June 30, 2020

Great app, much cheaper than similar alternative we have been using and the support received from Alex was excellent.

Happy Linen Company
United Kingdom
37 minutes using the app
December 9, 2022

Great customer service !! Mary helped answer all my questions and customize our bundles. Thank you so much for all your help.

Mango People
United States
About 14 hours using the app
PickyStory replied December 11, 2022

Thank you for this review. Keep growing with PickyStory!

May 9, 2023

Good Support, Bad App! It is hard to customize, don't have too many options, loosing in comparison with other bundle apps

higoodbuy
United States
About 2 hours using the app
PickyStory replied May 10, 2023

Thank you for your review. We apologize that you couldn't get the customization that you were looking for so far. We reached out via email to help you customize the deals further and make them perfect for your store.

February 6, 2020

When I want to install the app I get the peace of code:
{"detail":"No user matching this token was found."}

Flexshape
Poland
About 1 hour using the app
May 26, 2022

Slowed my shop down to a crawl and cluttered up my product pages. I was just looking for an option for BOGO to be auto applied to my customer's cart, not for this giant widget that makes everything run like molasses. Would not recommend unless you have very small deals you're looking to do.

Cat and Raven Soap Store - CAT AND RAVEN DESIGNS
United States
40 minutes using the app
PickyStory replied May 26, 2022

Hi Sarah,

We are sorry to hear that you didn't get the top-tier experience we are trying to provide to all of our customers. As every store theme is different, sometimes some one-time adjustments are required. We provide 24-7 live support to ensure our customers are getting the full attention needed. Upon checking your case, it looks like you contacted our support team but you never replied to their messages.

Our team contacted you again and would be happy to hear back from you to resolve this issue.

Thanks!
Anna
Head of Support

August 28, 2022

I want to delete the app but it's impossible to figure out. They lock you in but don't allow you to cancel at ease.....

ALMND
Australia
28 minutes using the app
PickyStory replied August 28, 2022

Hi,

All apps on Shopify including PickyStory can be easily removed from your Shopify Admin. Recently, Shopify changed the admin's user interface and now you can find your apps under - Shopify admin -> Apps -> Apps and sales channel settings.

We also reached out to you directly regarding this matter.

Thanks,
PickyStory team