Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization of product options, ideal for complex offerings. It integrates well with store themes and other apps, boasting an intuitive interface and reliable performance. Customer service, especially Helen and Rosie, are praised for their responsiveness and problem-solving skills. The app is cost-effective and ideal for businesses offering personalized products. It avoids creating draft orders, preventing compatibility issues. Merchants also value the app's conditional logic feature and 24/7 support.

April 7, 2024

Thank you, Rossie, for your outstanding customer support. Your assistance has been invaluable, and we truly appreciate how you accommodated all my requests.

Contempo Furniture
United States
3 days using the app
Edited February 23, 2024

I initially had high hopes for this app, but recently the team kept creating variant option sets with glitches and weren't able to undo them and wasted a lot of our time. When we first approach them with this issue, they initially said they couldn't do it. When we wanted a refund, they were "able" to do it. In the end, not successful and encountered some unprofessionalism from the customer service team. They shut off the chat option to avoid talking to us. Gave us a bunch of excuses that did not make sense. Anyway, maybe other people may have better luck and experience. We did not and are moving on!

Zelly Collection
United States
About 1 month using the app
April 8, 2024

Amazing suppourt team - always solve any issues!

Hardiman HPI
Australia
3 months using the app
February 1, 2024

Easy to use, valuable extensions to our store products

EmbroidMe Wellington CBD
New Zealand
Almost 3 years using the app
February 20, 2024

I am very happy with the app and with the service. They well very helpful and gave me a very quick response and solution for my petition. Highly recommended

Google Smart Card
Spain
22 days using the app
March 21, 2024

Excellent Customer Service.

CPB Foundation
India
9 months using the app
January 16, 2024

Great app! I had a problem initially but the support team fixed it right away. Very good Service

Prigma
Mexico
12 months using the app
March 4, 2024

very good and excellent assistance for everything you need,
excellent app

URBLE
Italy
29 days using the app
January 27, 2024

I'm just totally thrilled with the capabilities of this app. I compared it with several other tools and even during ongoing operations, I looked at other tools. Most of them could only assist me with third-party apps upon request, or not at all. The support is just first-class. My inquiries were answered in the shortest possible time, and the implementation was top-notch.

Haustierdesign
Germany
3 days using the app
January 8, 2024

EVERY TIME I HAVE AN ISSUE WITH THE APP, SOMEONE IS ALWAYS WILLING TO HELP. THANK YOU GUYS FOR ALL THAT YOU DO.

The Party Favor Lady
United States
6 months using the app