Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable product options, easy-to-use interface, and smooth Shopify integration. It's especially useful for businesses with highly customized products. The app's reliable performance and compatibility with other apps, like the Order Printer app, are also praised. Merchants commend the quick and effective customer support. The app is recommended for its comprehensive features, excellent support, and cost-effectiveness.

January 20, 2023

This app kind sucks, it just randomly stops working no matter how you have it set up. Looked great right after setting it up but then just stops working.

Laugh A Little Love A Lot
United States
About 1 year using the app
April 28, 2022

Adiciona a foto mais não aparece em lugar nenhum. já entrei em contato mas niguém me ajuda! Só continuo usando por que não tem outro

ZIRCÔNIA
Brazil
7 months using the app
February 4, 2023

The app occasionally fails to display.
Product attributes are unstable and cannot be displayed occasionally.

Custom Team Kits
China
5 months using the app
April 3, 2021

Horrible experience! Their poorly programmed app made me lose money during the whole month I had it. My customers couldn't upload images and didn't realize this after a month. Can't understand how these apps are even allowed in Shopify, I thought they tested before allowing apps in their marketplace.

Petnalia
Spain
4 months using the app
March 12, 2021

This is the most problematic app I have ever used. I have had three different instances this app has affected my store's products. This is currently the third time, the app isn't even showing variants for 80% of my products without my knowledge. No telling how many sales I have lost due to this. Last time I had to close my entire store for 24 hours and lost sales then as well. I am deleting the app today.

Leather + Lace Designs LLC
United States
About 2 months using the app
February 27, 2021

We have been using this app since we joined Shopify, for about 2 months. We have created and are using over 20 distinct Option Sets. We were impressed with the app, at first. However, we have needed to contact Tech Support about 5 times regarding different issues that caused Product pages not to work. It generally takes about 2 - 4 days for Tech Support to respond and declare the issue corrected. However, these page errors go unnoticed until a customer makes us aware of an issue and by that point we have no clear idea how many potential sales have been lost.
Our most recent issue was identified directly by Shopify. We are now at a point where we may need to remove this app and consider other apps that have more users.

TrendzByMe
United States
About 2 months using the app
April 23, 2021

Love this app but slowing my store speed down. Unless they optimise it before May 2021 I would not recommend it.

Shoy
Australia
About 1 month using the app
March 28, 2021

I've contacted customer support 3 times now with no response. The app was easy to configure but when my customer clicks "add to cart" the price disappears. ... I'd love to get a response from customer support to get this resolved. Especially since this is a paid app...

Sunshine And Pixels
United States
21 days using the app
Globo replied March 29, 2021

Hi,

We are so sorry for your experience. We received your emails and replied to them already but got no response from you. Could you please check your Spam folder to see if the reply went there? Another way, please contact us via Skype "globosoftware" so we will support you quickly.
There is a conflict so the price is not updated on Cart page. Please give me Shopify admin to email address: apps@globosoftware.net. I need access to Apps & Themes. I’m happy to help you.

Please reply to us at your earliest convenience.

Best,
Globo team

October 4, 2022

This app allows customers to get FREE add-on products due to a major loophole in their coding.
Horrible for add-on products. If you utilize the 'add-on' products option, the customer has the ability to remove the main product it's connected to, then the add-on option remains in the cart unless it's also removed separately. To add to the frustration, the customer can remove the 'add-on' product, which reduces the price back down to the normal product price, but then the normal product still has the 'add-on' option listed on it without the 'add-on' price included on the total. So it's like they're getting the add-on option for free....
Glad I realized this before it was figured out by customers!! And there's more...if you uncheck the 'Redirect to the shopping cart page after adding a product?' it still redirects to the shopping cart.....nothing like losing sales because the customer is encouraged to check out before they're done shopping..

FancyB Press on Nails
United States
20 days using the app
January 17, 2021

Very disappointing app, the app does not work, after changing the theme, nothing display on my store.

morganhillswalsh
Vietnam
13 days using the app