W3 Custom Product Options , 303 reviews

The support is truly horrible. They messed up the install of our theme which led to huge issues in our store. When we reached out for urgent help, they just gave us generic answers. STAY AWAY!

Really good app, you can group functions by accordions. Great and fast technical assistance. 4 out of 5 stars because to change some things (ex. the color of the accordion bar) you have to modify the code of the theme (it would be better to have this option as a function of the app) but the assistance will help you out with this. With their help I managed to do that even if I don't have any knowledge about coding

I have this app on probably 10 sites now. Absolutely love it and will put it on all of my new sites as well! Great support, can't express that enough!

Great app and super helpful support!

Support does not exist for this app. They send us an email with 3 video link which did not help to resolve our problem. The app could not be set properly and worst, it brings but to the cart page.

Not an ideal app for apparel. The app requires you to add conditional logic for every product variant so if I have one shirt with 6 sizes and 3 colors I would have to add conditional logic 18 times for just one product. The manual instructions didn't correlate with my theme either. The company did install it within 24 hours though and the video in how to use it is very helpful.

The customer service is responsive with this app. It's a good thing because you might need it; my Shopify Theme could not use the Automatic Installation. However, Justin installed it manually for me within an hour of my request, and they did answer a plethora of questions I asked before I was able to set it up successfully on a Copy of our site before I reuploaded the Copy to the LIVE area. (By the way, a Shopify tech told me that APPS would not work unless they were on the LIVE site. WRONG! I got better info about Shopify from the folks at W3Trends! Thank you, Justin!) The reason I'm giving it four stars instead of five is for two reasons: 1. The dashboard usability could be a bit clearer. Even though there are video tutorials, some actions happening on the screen were not made clear in the narration. 2. You can't use apostrophes in your titles above text boxes. Sometimes, ya just gotta have apostrophes. I had to change my verbiage to comply with the code. I understand, from over 20 years of working with my business parnter (in a separate business), who is a programmer, code can't always handle apostrophes, but there are ways around that. Now we'll see if people will use the function to add a NAME to their purchased products we have to honor nurses, doctors, military, firefighters, and police. Note that within the APP portal, you can use HTML to text you may want to add below your actual text boxes. I added RED and BOLDING to some fonts so people will readily see instructions as to how to give us the Titles and Ranks for NAMES, or just the NAMES they want on their products. Overall, great job, folks! Thank you for all of your patience and help.

Unfortunately I will be going with a different product options app. This app appeared to be promising but the support is just awful. I have sent multiple support tickets and emailed the guy who they assign to you once you get the app.. bgilbert.. and no response of any kind.

Hope you guys are able to work on that.

I didnt end up using this app. But im leaving 5 stars for customer service! they were quick and very helpful.

I think this is a really great app as it does solve some of my problems. It just takes some time to load the fields when launching the product. Also want the option to not add the same conditions if the qty's increase.