Reviews (295)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing Shopify's product customization capabilities, highlighting its support for complex options and conditional logic that streamline inventory management and improve the shopping experience. The app is praised for its user-friendly interface, reliable performance, and seamless integration with Shopify themes. Features like the image customizer are particularly valued for their flexibility. Additionally, the responsive and effective customer support team is frequently commended for assisting with both simple and complex issues, enhancing the app's value for money.
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Great app. Smart and well made, full of features.
I made a request to the developer, who answered me in a few minutes solving the problem. That's great.
Thank you.
This was the best app out there to add name engraving to our bats. While it takes a little to get it configured properly, most good things do. It would be great if you could show examples of the "actual" engraving font but perhaps it will someday. W3 support was great in helping get set up properly and making tweaks to match their Accessories app which is right next to it.
This has proven the best program on shopify if you are a retailer with products that need many different kinds of options, some required, some optional, some text boxes needed for measurements, etc. The interface also makes it easy to attach more than 1 product to the set of options instead of having to edit each individual product. From a customer stand-point, the design and interface is easy to choose and see the added prices for different options, etc. Finally, their customer service has been a huge help! I had entered code incorrectly and they went in and made the fix for me for no charge. I highly recommend W3 as your options editor.
This app is really amazing if you are on the right theme. Easy to add to multiple products using tags, easy to update and manage, extremely easy to add custom pricing as well. But manually installing on 2.0 themes is extremely hard if you are not a developer. Unfortunately, we had to find another app.
Thank you for the feedback! Unfortuantely apps require a few modifications to the theme files in order to work correctly. We try to make this process as simple as possible but if you have any problems installing the app or have any questions, we are happy to install the app for you on your theme free of charge. Just send and email to support@w3trends.com and we will take care of it right away.
Great customer service. I don't have much experience with the app performance yet. However, the customer support has been really great with very quick responses and solutions to my questions. With the free trial and efficient services, it's a no-brainer to at least TRY this app out! Thank you W3trends team!
It took a while to figure out because the video tutorial doesn't go in depth but after I emailed a couple of questions and played around with it I found it easy to use and so far has been able to accommodate my needs.
Absolutely fantastic custom service! I'm based in Australia and the Customer Service Team were on hand sometimes in minutes of me emailing. I asked for a lot of detail and they really came through, Thank you!
Poor application. Terrible service.
The application showed a price different from the price of the product and also, did not add it to the car. We have lost payment for that product and the developer does not want to acknowledge their error.
The developer has just corrected the difference between the price that was displayed on the web and the actual price of the product to our order, but we are responsible for not synchronizing the ap when we had never changed the price.
The most unfortunate thing is that it states that since we have not been charged with the installation of your app, they can not give back to us what they have caused us to lose.
Shopify should analyze the continuity of this company. They should not treat a customer so badly.
Justin is a superhero and helped quickly and with exactly what we needed.
Just a heads up, this is very powerful and may require some tweaking in the back end but the support team will give quick response and listen to you. There are some limitations that I wish were available but this custom product builder is far superior to any other custom product builder that I tried. I chose this one by W3Trends because it served my purpose. Thanks!
We installed this app to allow us to have customisable products. The app itself is relatively easy to setup and getting your custom product fields designed and implemented is very straight forward. We did have some issues with our theme conflicting with the app, but the support team worked extensively with us to resolve this issues and solve the problem. Great app to extend Shopify's own functionality and excellent support service :)