Reviews (295)

Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust customization features, suitable for both simple and complex products. They find it user-friendly and efficient in managing diverse settings. The support team is commended for their quick and effective problem-solving. Key benefits include seamless Shopify integration, affordability, and an image customizer feature. Some merchants credit the app with aiding their business growth by offering varied options for customers. It's recommended for those seeking a reliable, cost-effective product customization solution.

July 1, 2024

The app is user-friendly and functions perfectly. The customer service is outstanding and always willing to assist. Highly recommended. Thanks !

United States
Over 4 years using the app
May 17, 2024

Custom Product Options does what Shopify doesn't.
1) It loads unacceptably slowly. I had to do research to find the code to speed it up. This should have been included in the theme.
2) It doesn't have a text entry block. I created a passable workaround using Color Picker without the colors, but it leaves an extra line.

Sauna Swan
United States
5 days using the app
April 29, 2024

Solid app - we are using it for several years now.

Jaimie Jacobs
Over 7 years using the app
February 26, 2024

Been Using this app for more than 4 years and we love it!

Vancouver Best Cookies
About 3 years using the app
March 6, 2024

Nice app. Great customer service!

Howling Monkey Guitar Picks
United States
About 3 years using the app
January 19, 2024

I had forgotten how to use it and while I would have preferred a walk through by a human being... they were quick to send tutorials and follow up with answers.

A Pet's World
United States
Over 3 years using the app
January 24, 2024

I've just started using the W3 Custom Product Options, and I am thoroughly impressed with its features and functionality. The level of customization it provides for product options is unparalleled. Whether you have a simple product or a complex one with multiple variants, this app has you covered.

What sets W3 Custom Product Options apart, though, is not just the app itself but the incredible support team behind it. The Support Center is quick to respond and incredibly helpful. I had a few questions about setting up some intricate options for my products, and the support team guided me through the process with patience and expertise.

The responsiveness of the support team is a game-changer. It's evident that they genuinely care about their users and are committed to ensuring a smooth experience. In an era where customer support can be hit or miss, W3 Custom Product Options shines bright with its exceptional service.

I highly recommend this app to anyone looking for a robust product customization solution, and the outstanding support is the cherry on top. Kudos to the developers and the support team for creating such a fantastic tool and providing top-notch assistance!

RNB Jewellery
About 20 hours using the app
January 18, 2024

LOTS of settings, options work GREAT as expected -- more importantly: FAST and GREAT support team!

United States
14 days using the app
January 9, 2024

Service client très à l'écoute et réactif. Nous recommandons vivement.

2 months using the app
Edited July 26, 2021

Highly recommend the Custom Product Options app from W3 Trends. Been using this app for years...without the app we could not offer dog coats to our customers in all the colors and sizes we make. The Custom Product Options also lets us offer other dog coat options. Most importantly, we are able to require customers to provide detailed measurements that allow us to customize the fit of our dog coats to the unique physique of a customer's dog. Being able to duplicate and modify the field groups really saves time. From time to time, unusual situations have come up and I have received timely and helpful support!

Voyagers K9 Apparel
United States
About 7 years using the app