Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust product customization capabilities, handling both simple and complex products with multiple variants. Features such as add-on fees, class size limitation, and large inventory management are appreciated. The image customizer, user-friendly interface, and compatibility with various themes are also highlighted. The support team is praised for their quick response and expertise. Merchants find the app to be good value for money, supporting a large number of product options and providing a smooth user experience.

Edited June 9, 2021

I've been using this app for five years now. This is not a review from a new user - that's five years of using the app, tweaking the app. And enjoying it. First off - the interface is tricky. But it is incredibly powerful. And it just works. Zero downtime. To quote Ron Popeil, this is truly "set it and forget it". Over the years, I've had occasion to ask the W3 people for help on several occasions. Quick to respond, accurate answers. They've solved my problems EVERY SINGLE TIME. Sometimes it's a tweak to my website to get the result I want and they make it happen. I give them permission through Shopify, and for a very minor fee I get the result I'm looking for. If you visit the "design your own" portion of my website, you'll see their app in action. Great app, great staff, great service. Seriously. If you need product customization, then you need this app. Richard Ash

Folkcraft Instruments
United States
Over 4 years using the app
Edited September 15, 2022

I am a high maintenance client! Lots of questions, custom feature request, ideas... etc I am beyond impressed with customer service and Justin’s skills in helping me get our project together. It’s more like 10 ⭐️‘s !!

United States
Over 4 years using the app
December 27, 2021

Customer support is always quick to respond. We having been using custom product options app for 3 years and it works well. Especially being able to add-on products that works with tracking inventory.

Bradley's Surplus
United States
Over 4 years using the app
February 15, 2017

The company helped with the few issues I had installing the app and were extremely helpful and responsive.

The app does exactly what I need it to do- adds a charge for a monogram.

Boys Tree House
United States
Over 4 years using the app
February 28, 2018

Great app! Just what I needed. Very quick support.

Gepersonaliseerdgeschenk Com
Over 4 years using the app
February 8, 2018

I've tried other custom product options apps before. This ones suits us best.
It does not wreck themes with too much extra code. Product works perfectly for our purposes, which is adding some customer customization options for extra cost.

Great support that looked into all issues I was having and read my mind in customizing my theme.

Highly recommended!

Avida Healthwear Inc
Over 4 years using the app
September 23, 2016

Incredible value! Works great immediately after extremely simple installation. Very powerful options, which are what my complicated product options need. Love it!

United States
About 4 years using the app
September 21, 2022

This app has been a life saver for our company. We have very specific products with a lot of personalization. Custom Product Options has given us the opportunity to positively communicate the needs of the shopper when they are trying to purchase. We would be lost without this APP. Highly recommend.

Love Leigh Gift Co.
United States
About 4 years using the app
September 5, 2016

A fantastic app that we use on nearly all of our products. It's easy to set up and get going. The support is great and fast should you need it.

Trophies And Engraving
United Kingdom
About 4 years using the app
March 20, 2023

App works well once it's set up and the customer service is excellent. Immediately responsive and always looking to fix the problem.

Bladetech Hockey
About 4 years using the app