DoodleBop's Teething Shop
Love all the options given for this app! it works fantastically and if/when I come across a bug or anything I need help with, the support team is fast and knowledgable! They always resolve my issues quickly.
Emerald Car Mats
I had been struggling to fix my store and having difficulty figuring out some issues that were causing errors with the appl. I spent time with Justin who help me fix a few simple things and now this app is doing exactly what I need it to do. Thank you for your help. This app works perfectly for my store!
Lee Laa Lou Inc.
Customer support goes above and beyond to get you the results you want. We wanted an app that provides great ROI with support to back it up. This app does both. Simple to set-up, does everything we wanted it to do, and we couldn't be happier. Thank you so much to Justin and the team. If you are looking for an app to help you customize products, this is one you should definitely check out!
I've tried most of the Custom product options apps there are on the app store, and this one is by far the one that suited my need most. The live preview, conditional logic and extra costs on options let you create just about everything you need. The user interface is quite user-friendly in my opinion, and if you have any questions or problems, the support team is very responsive and friendly. It may require a tiny bit of coding to entirely customize some details of your own options, but if I managed it, so can you! Thanks again Justin and Megan for helping me throughout my journey :)
Updating my review. Apparently it depends on who you have answer the support ticket. I had the same problem I previously had (on a supported theme that I had no custom styling on) and Jason Belden refused to fix it. After explaining they had fixed the problem before and I didn't know how to fix it...and explaining that my theme was listed as a support theme. He said he'd charge me money to install it. If I'm paying monthly for an app and my theme is listed as a supported theme....and your app doesn't work on the theme, then it should be fixed. Or just don't list my theme as supported on your app, it's misleading. --------------
Fantastic customer support from Megan Dobarganes! She was really fast at helping answer questions and solve any issues. I spent hours reviewing and researching the best product options app....and this one was the ticket! Def recommend. Especially since they have the capability to upgrade to customizing the actual image later on if you want to. Great work W3trends!!
Thank you for your review. As we mentioned in your previous tickets the "supported" themes are in reference to the auto-installation of our app into your theme. The auto installer worked as intended but unfortuantely your theme styles were hiding text in your product pages. We pointed out where the issue was and possible ways to fix it.
Our free support does not include custom theme modifications or style changes. We offer professional services for those in need of additional help.
We are sorry that this encounter out of the several you have had over the years have changed your review from 5 starts to 2 stars but we hope we have the opportunity to earn them back
Please reach out if you need anything else.
You Are Beautiful
Very easy to use app! And customer service has been top notch! We switched from a different custom product app by another company - the other app was glitchy & hard to get a response. Glad we switched! We are very happy.
Love this app. Really helps my customers walk through our ordering process very seamlessly. There are so many options to make everything very clear.
Great app, better support. Does what I need it to do, and support goes above and beyond to help when asked.
Eyefood Factory France
This app is really a winner. Despite a UI from the 80s in Russia, it is super flexible and most of all compatible with wholesale portal as the way they handle the cost of the options is unique. That is the reason I am using it. We have more than 400 paintings and 1400 variants. I needed an app to manage the sell of the frame option. Do not know if it can help others but with this app, I created first the master combinations (ex:40x40cm and 100x100cm to cover all scenarios of my catalogue of products, Then I created the 'slave' visual option for each dimension by associating a picture of the 3 different colours of my frames to a hidden product. By doing this, when someone is clicking ont he picture, it is looking at the correct frame dimension and associate cost). Trust me, it is just wonderful and it is the only app that was able to do that without managing a stock or creating virtual variants (that pollute you interface). To make it work, I then created the logics for the master combinaison saying that it must be display on each products page only of the tag XXXxXXXcm is use. In order to automatically add the this tag on the products, I just installed an auto-tag app creating a logic to use the variant name (ie 40x40cm) as a tag...and bing ! everything is automatic. It is still a good day of work to setup everything but trust me, this W3 option app is magic. So why only 4 stars on not 5 ? Simply because the support team just disappeared. They were amazing when I installed the app few months ago but recently I add an issue when we launch our website (critical moment) and the app was not displaying properly on mobile. I had to deactivate it (= loss of $) and after a couple of days without answers, I finally received an email that they will investigate...then no more answers to my 3 follow-up emails. I finally found the issue by myself as I understood the situation with them was hopeless (it was conflict with another app) . At this day, I still waiting for a message from them. I even told them I can told them which kind of app is in conflict so it can help others clients but they seem not interested. I was just hoping more reactivity especially when you GO LIVE and have hundreds of people visiting the website. So just be careful and double check with them first if they are available for your project. If no answer, you better have to find an alternative as you need their support to install (if not basic theme) and to understand the 'soviet' UI :) Hope they will get back on track soon and focus again on this app (indeed, I assume they are busy with new apps they released).
By far the best app that ive used. Ive used almost everyother product options app, none of them do what this does.