Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust product customization capabilities, handling both simple and complex products with multiple variants. Features such as add-on fees, class size limitation, and large inventory management are appreciated. The image customizer, user-friendly interface, and compatibility with various themes are also highlighted. The support team is praised for their quick response and expertise. Merchants find the app to be good value for money, supporting a large number of product options and providing a smooth user experience.

Edited March 15, 2022

This app is worth every penny. We've been using Custom Product Options for about 5 years and could not be more pleased. Every item we make is custom and requires a TON of information. Custom Production Options allows us to offer our customers convenient drop-down boxes, radio buttons, and text inputs where we need them. The conditional logic also allows us to ensure only the options needed are presented to the customer. Each time we've reached out to the developers for help, they responded quickly and we're very helpful. We're SO thankful for this app and the developers.

Arctic Summit
United States
Over 5 years using the app
Edited April 4, 2022

This app has allowed us to create all the complex personalization features for our custom wine box products. The interface is easy to use and well designed. The support team always responds quickly to questions and are overall very helpful.

Artificer Wood Works
United States
Over 5 years using the app
Edited February 1, 2019

If you are looking for a solution for your custom product options, look no further - seriously. I went through roughly 3-4 apps and several RFPs with web developers trying to figure out a solution for what I needed and this was the only one with the proper functionality at the right price. Once you get a hang of it, its extremely user friendly. And, for anything you might not be able to get the hang of, their team is always available to help. Every question I have ever had has been answered within 24 hours by a real member of their team, and every issue I ran into was always resolved. Love these guys and so thankful that I found them! Also - I noticed another reviewer mentioned that they could not install the app and that it was a 'trap'. I completely disagree. I'm no web developer and I had zero issues embedding the code for this into my theme using W3's detailed step-by-step directions.

Penny Luck Paperie
United States
About 5 years using the app
June 21, 2017

These guys are extraordinary with their responsiveness to issues (even when it's my own blunder)...professional, courteous and timely! AND their product ROCKS...does just what we needed it to do. AWESOME

Americansunglass Com
United States
About 5 years using the app
Edited December 29, 2021

I love this app, it helps me add as many variations as I need, the support team was amazing, with quick help even with issues that were not their responsibility. thank you!

Ronin Fine Jewelery
About 5 years using the app
June 20, 2017

The most accommodating customer support!!! Shoutout to Justin who has been helping me with every question I ask.

Almost 5 years using the app
Edited May 9, 2023

Megan is super amazing. This is the best product options app. Just a shame there is a monthly fee. Thanks

United Kingdom
Almost 5 years using the app
Edited January 31, 2023

Amazing customer service! Had an issue with getting the app to work on my new theme. Sent and email to support and within the hour they had it all fixed and ready to go for me!
Jamie Keller

One Crazy Mama
United States
Almost 5 years using the app
July 6, 2018

Overall it works great and does exactly what we need in our webstore.

United States
Almost 5 years using the app
February 23, 2023

We have been working with Custom Product Options for many years. The product is fantastic, very user friendly and the tech support quick and thorough. I am thrilled and hope to continue working with this company and this app for many years to come!

Crystal Imagery
United States
Almost 5 years using the app