Reviews (296)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface and extensive customization options, ideal for complex product configurations. They appreciate the reliable performance and minimal downtime, which boosts operational efficiency. The support team is noted for being responsive, assisting with quick installation and setup. Additionally, the app is considered cost-effective and offers great value. Long-term merchants report ongoing satisfaction and a positive impact on sales due to the advanced customization features. Comprehensive documentation and tutorials are also available to help merchants maximize the app's benefits.

September 5, 2016

A fantastic app that we use on nearly all of our products. It's easy to set up and get going. The support is great and fast should you need it.

Trophies And Engraving
United Kingdom
About 4 years using the app
March 20, 2023

App works well once it's set up and the customer service is excellent. Immediately responsive and always looking to fix the problem.

Bladetech Hockey
Canada
About 4 years using the app
October 18, 2016

App works great! We have many different product lines with multiple product options and I was able to organize them perfectly. Had a few questions and support responded back very quickly with solutions. I would recommend this app.

Basic E Store
United States
Almost 4 years using the app
September 14, 2020

The support team is amazing, quick, helpful and thorough! Megan, thank you! We added another app that messed up some formatting and Megan helped identify the issue and address it quickly and seamlessly.

Sniper Skin Sports
Canada
Almost 4 years using the app
Edited April 11, 2019

Once again - great support. The company and app continues to perform above and beyond for us. 6-Star performance! Continued support.... just needed to update our review. This team never lets us down. Each and every request is answered quickly and they never leave us a hanging. You have options? This is the only option you need!! W3 works x 3. --- (original review) We needed a custom options APP that required a lot of conditional configuration. Custom Product Options by W3 offered everything we needed. Even better, their support staff made the installation a breeze and their after purchase support made us feel guilty that we're paying less than $10 a month. Even if you only have one option in your store, plug in this APP. Click. Done! Thank you W3. You make it easy -- Continued -- We had a client request and as soon as we hit send on our question, W3 responded with the answer and solution. They won't let you down. Thank you!

Rodgeeks 2
United States
Almost 4 years using the app
June 1, 2018

THIS IS THE BEST! I tried the "biggest" and these guys BEAT THEM hands down! First, they answer their phone. Second, they reply to emails and actually read what you ask, instead of sending CANNED Answers. They are SUPER SKILLED. And, if you do NOT get their QUOTES then you are missing BIG TIME! Especially if you sell expensive stuff, like I do.. https://www.tacticalflowmeter.com/

Tactical Flow Meter
United States
Almost 4 years using the app
Edited February 8, 2024

I have been using this app for about 4-5 years now. The fields are pretty easy to do for all my personalized items I carry on my website. I stay with this company because they respond to questions or issues very quickly. I have had some hiccups over the years with changing themes on Shopify and this company always made sure all my custom fields got transferred over properly. I use other apps for other related things here on Shopify and sometimes I am lucky to get a response but with this company I know I will hear from them quickly. If you are looking for a good easy custom/personalized fields app and like old school customer service where people actually care about helping then this is the app for you!

Girly Girl Tutus
United States
Almost 4 years using the app
May 22, 2019

The app is great, the interface is simple and the capabilities match the product description. More than that though, the team at W3 Trends was outstanding, quick to respond, went above and beyond and really came through in the end. It is a huge relief to know that moving forward a key part of my business will be in good hands with the W3 Trends team, and their awesome software. Thank you!!

TX Bar Boutique
United States
Almost 4 years using the app
August 28, 2023

Great company with great products and amazing service. Always quick to respond and solve any little issues that have popped up.

My Wedding Favors
United States
Almost 4 years using the app
March 6, 2018

The best thing about this app is the customer service! Every time I need something new or different, they respond right away. The last time I needed to know how to integrate this app with order printer and not only did they tell me how to do it, they went ahead and did it for me when I told them I was inept with code. I use this app to add a monogram box with a fee to my items. I tried other apps first but this one works best. Totally worth the small monthly fee.

Six Princesses Boutique
United States
Over 3 years using the app