Reviews (296)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface and extensive customization options, ideal for complex product configurations. They appreciate the reliable performance and minimal downtime, which boosts operational efficiency. The support team is noted for being responsive, assisting with quick installation and setup. Additionally, the app is considered cost-effective and offers great value. Long-term merchants report ongoing satisfaction and a positive impact on sales due to the advanced customization features. Comprehensive documentation and tutorials are also available to help merchants maximize the app's benefits.

November 4, 2020

Love this app. Really helps my customers walk through our ordering process very seamlessly. There are so many options to make everything very clear.

Perkie Prints
United States
About 3 years using the app
July 16, 2020

The app is really good with a variety of options and the support we have enjoyed has been quick and very knowledgable.

Tomlinsongolf.net
United Kingdom
About 3 years using the app
February 26, 2020

Awesome app and even better support! I have looked at a number of product configurator apps. This one was by far the easiest to set-up and functions the best. Support is very quick to respond and helpful. What I love about this app is I can use just the product options for certain products or add the live configurator for others. Previously I was using two separate apps to do that.

BALLOONERY.COM
Canada
About 3 years using the app
July 14, 2017

BLOWS BOLD AP AWAY! We have been fighting and searching high and low to find an ap that allowed us to offer more options than Shopify's ridiculous cap of 100 variants. We tried Bold which is one of the largest AP companies on shopify and their options ap was NOT even formatted for mobile devices..WHAT THE HELL? I mean 82% of our customers shop and buy on mobile devices.

2. This ap is super super simple to use and integrated into our store theme with no problem. They offer a professional instal for only $25.00 WELL WORTH the money to get it done quickly and correctly.

3. At only 8.99 a month the Price is unbelievably fair for what you get!

4. This allows us to offer value package and bundles to our customer they they can choose from say 10 different options plus they can also customize their own shirts, hats and bundles as well as offering personalization on stickers and engraving on key chains ect.

5. GAME CHANGER for us! Now instead of having pre set value packages they can now choose from countless options and this drives revenue way up. We have been using it for less than 48 hours and already seen a jump when we offered the product options on several of our packages.

I highly recommend this ap simple easy and best of all it WORKS the way it's supposed to!!!

Redneck Nation
United States
About 3 years using the app
September 30, 2019

The APP is easy to use and accommodates all my needs to offer personalized gifts to my customers. After 2 years of proven quality, we decided to upgrade the look of the app to expand our personalize collection. Brad finds the best solution for my request and implemented beautifully exceeding our most elevated expectations. Would definitely work with him again and highly recommend Custom Product Options App!

My Sweet Muffin
United States
About 3 years using the app
Edited October 27, 2022

10-2022 Update - I've been using this app for several years now. The support team was absolutely critical in the migration to a 2.0 theme. We ran into an issue the day of the migration and they went above and beyond to not only fix it but help with our particular requests. Top notch!! Fantastic app! Took our store to the next level. I had a few issues along the way and the support was lighting fast. These guys are great!

Rustic and Main
United States
About 3 years using the app
August 9, 2021

Great app, it works, and the support is above and beyond the norm. We ported our store to a new theme and the app stopped working fully, but we got in back with expert help from W3.

Team Wear Store.ie
Ireland
Almost 3 years using the app
Edited October 18, 2022

The Custom Product Options app is just what I was looking for. Although it did take quite some time to configure, the end result is perfect. The numerous options with conditional logic and a product image that depicts the options selected will really help us. This app also has excellent support. Responses were very quick and provided clear instructions. I highly recommend Custom Product Options!

PYI Inc.
United States
Almost 3 years using the app
February 21, 2018

Product is exactly what I need and works great. Had a few issues with my set up but that was due to previous installations of another app. The team at W3 sorted it all out for me no problem. Thank you.

The Forgotten Toy Shop
United Kingdom
Almost 3 years using the app
January 7, 2016

By far the best, and most easy to use option app I've ever seen. And customer service is phenomenal. 5/5

Auto Truck Depot
Canada
Almost 3 years using the app