Reviews (296)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its user-friendly interface and extensive customization options, ideal for complex product configurations. They appreciate the reliable performance and minimal downtime, which boosts operational efficiency. The support team is noted for being responsive, assisting with quick installation and setup. Additionally, the app is considered cost-effective and offers great value. Long-term merchants report ongoing satisfaction and a positive impact on sales due to the advanced customization features. Comprehensive documentation and tutorials are also available to help merchants maximize the app's benefits.
Refine
-
By rating
This app has been so great! The options that I'm able to offer to my customers are endless and the customer service team is excellent any and every time a question arises. Easy to set up and even easier to maintain.
I was having an issue where when adding a 'Compare at' price, the product options would disappear. The w3 team (specifically Justin Smith) looked into it for us and found that the issue was actually the theme itself. Even though it was not their responsibility at that point, they still took care of it for us so that our site could function properly. I highly recommend!
I've been a customer for almost three years now. I had a recent issue due to the Shopify theme I was using and W3 responded quickly , updated my store code, and made sure everything was working. Awesome! They were super helpful during the initial code install three years ago too. Highly recommended.
We have used Custom Product Options for a couple of years now and it has been a fantastic app for our website, I am not great with IT and I can use it with ease and we have recently had an issue ( no fault of Custom Product Options ) but our own team and they very quickly jumped to help and have sorted the issue out, great company and excellent customer service.
Great app! It helps our store with offering customizable options to our products. The support is great and very helpful with all of our needs. Highly recommended!
We have over 800 products on our store which all need personalisation so this app is great for us.
Brad's support is great too - would highly recommend this app to anyone
I have been using this app now for about a year and it is brilliant. I have an online only store for personalised baby gifts and I am able to tailor the personalisation options to my needs to easily, far better than previous apps I have used. The team is also super responsive and helpful with providing advice. Definitely would recommend.
Great customer service! I've reached out several times and have gotten answers within minutes that have solved any issues we've had.
The app is also super easy to use. We use it across multiple stores. Would recommend!
We've been using this app for almost 2 years now, and it's been great. The support always responds if any issues arise, and the app has helped us provide a essential functionality to our website.
Very easy to use app! And customer service has been top notch! We switched from a different custom product app by another company - the other app was glitchy & hard to get a response. Glad we switched! We are very happy.