Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust product customization capabilities, handling both simple and complex products with multiple variants. Features such as add-on fees, class size limitation, and large inventory management are appreciated. The image customizer, user-friendly interface, and compatibility with various themes are also highlighted. The support team is praised for their quick response and expertise. Merchants find the app to be good value for money, supporting a large number of product options and providing a smooth user experience.

Edited August 3, 2018

Incredible customer service ... I am impressed, I thought just by looking at the instructions that this would be a long and complicated road... not at all... I paid for the installation $25 so I would not even bother trying to understand how to :) and then Megan did the rest for me always answering rapidly. So after a few emails, the form I needed is done. I did not spend more than 20 minutes on the whole thing. Bravo and thank you. luc

Next Zones
Canada
Almost 2 years using the app
Edited September 20, 2017

Fantastic app. Really easy to use and set up. Customer service was fantastic at helping me get things just they way I wanted them. Thanks guys.

Update: Had some issues with what customers were seeing (not the apps fault) and within a few hours of contacting them Jason had the solution for fixing it, now running like a dream. Can't speak highly enough.

My Family Rules
United Kingdom
Almost 2 years using the app
Edited November 7, 2022

This app is perfect for what we need and has created numerous upsells for us. It's easy t use and the support is super fast. HIGHLY recommended.

The Spa at Yellow Creek
United States
Almost 2 years using the app
Edited November 14, 2022

We have been using this app for about 2 years and it's helped us grow our business by being able to do custom options for pre-orders, custom framing, and anything else we need for our promotions. Definitely recommend this app.

A.J. Sports World
Canada
Almost 2 years using the app
February 27, 2018

Excellent customer service and support for the app.

Southerndarlings
United States
Almost 2 years using the app
July 27, 2017

This app is very easy to integrate and use. Amazing customer service - fast, reliable, and very supportive. 10/10 highly recommend!

Vohco
Australia
Over 1 year using the app
April 30, 2018

Great product for us and super helpful support team.

Your Gift Basket
United Kingdom
Over 1 year using the app
August 24, 2017

LOVE the app and customer service. These guys are really there to help you succeed and make sure you are 100%. Thank you Megan!

Petcanvaa
United States
Over 1 year using the app
Edited November 2, 2018

This app has been a watershed for our shop as we try to streamline our custom ordering process. It allows us to capture line item properties, build logic into the product listings and charge extra for options. It does require some integration testing and modification to notifications and invoices to properly show the extra information but the support team at W3 has been super helpful, responsive and have solved all of our issues. We evaluated other solutions first, but we found this to be the best option available for Shopify by far and the price is very reasonable.

Update 11-2-2018: We updated our theme to the latest version and needed some help updating the custom product options. Within 1 hour of contacting the team at W3 Trends, we had everything fixed. I cannot recommend them highly enough. Thanks for being awesome!!

Hand And Hide
United States
Over 1 year using the app
Edited December 5, 2020

Great company, great support. I've been using this app for a couple of months. I couldn't ask for better support. This company immediately identified a problem I was having, assisted me in getting it resolved. I highly recommend this company if you have products that need a lot of options to configure.

AspenHomeDacor.com
United States
Over 1 year using the app